OptiTalent · Job Finder
Customer success jobs in Hong Kong
25 open roles read nightly from companies’ own hiring pages. Each one links to the original ad.
1–20 of 25 jobs
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Bank of China (Hong Kong) · Hong Kong
Full-timeEntry levelCustomer success & supportPerform day-to-day operation duties of treasury settlement in an accurate and efficient manner, including confirmation, payment and accounting for FX, MM, Fixed Income, Derivatives, Bullion and Banknotes transactions; Handle pre-settlement/settlement exception cases and…
Bank of China (Hong Kong) · Hong Kong
Full-timeMid levelCustomer success & supportWork closely with relationship managers for preparing credit proposals / documents, statistics and periodic reports.; Liaise closely with related internal parties.; Handle enquiry relating to banking facilities and services for corporate clients and prospective customers.
Bank of China (Hong Kong) · Hong Kong
Full-timeEntry levelCustomer success & supportHandle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax; Deliver quality services to customers through inbound and outbound…
Bank of China (Hong Kong) · Hong Kong
Full-timeSeniorCustomer success & supportDegree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS); 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience; Excellent customer-service…
Bank of China (Hong Kong) · Hong Kong
ContractEntry levelCustomer success & supportAssist to develop and implement business plans based on the business development strategy, support Relationship Managers for business development.; Prepare and consolidate reports and presentation materials; Assist in cost management and evaluating project effectiveness.;…
Customer Services Clerk (Macau Office)
3 weeks agoBank of China (Hong Kong) · Hong Kong
Full-timeCustomer success & supportHandle customer inquiries and complaints so as to deliver good quality customer services and ensure customer satisfaction.; Assist in credit card application operation process and general clerical work.; Promote credit card loan products and services to cardholders.
Bank of China (Hong Kong) · Hong Kong
ContractEntry levelCustomer success & supportResponsivities - Conduct CDD of customer profile for onboarding, periodic review and trigger event review. - Identify and verify KYC documents and customer statistic data. - Engage with customers to provide incomplete CDD information and documentation within service level. -…
Customer Service Manager (Corporate Banking)
4 weeks agoBank of China (Hong Kong) · Hong Kong
Full-timeManagerCustomer success & supportServe as a dedicated customer contact point to deliver quality end to end after-sales services to the bank’s high net worth corporate and FI customers; Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and…
(Senior) Customer Experience Manager
4 weeks agoBank of China (Hong Kong) · Hong Kong
Full-timeSeniorCustomer success & supportPromote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design; Collaborate with customer segments, product and channel managers to optimize customer journeys using Design Thinking,…
Bank of China (Hong Kong) · Hong Kong
Full-timeSeniorCustomer success & supportPrepare loan and security documents with reference to the terms and conditions as set out in a specific corporate loan / project loan application; Liaise with relevant parties or lawyers for the terms and conditions / execution of the loan documents; Provide consultancy…
Bank of China (Hong Kong) · Hong Kong
Full-timeEntry levelCustomer success & supportDeliver quality services to customers of “Cross-boundary Wealth Management Connect” through inbound and outbound calls in order to achieve business targets; Identify existing and prospective customers’ financial needs, including both products and services; Responsible for the…
Bank of China (Hong Kong) · Hong Kong
Full-timeSeniorCustomer success & supportHandle customers' complaints related to insurance and investment products, and coordinate the handling of complaints related to other banking products referred by the regulators (e.g. Hong Kong Monetary Authority, Securities and Futures Commission and Insurance Authority etc.);…
Manager - Mediator/Complaint Handling
2 months agoBank of China (Hong Kong) · Hong Kong
Full-timeMid levelCustomer success & supportHandle customers' complaints related to insurance and investment products, and coordinate the handling of complaints related to other banking products referred by the regulators (e.g. Hong Kong Monetary Authority, Securities and Futures Commission and Insurance Authority etc.);…
(Deputy) Customer Services Manager (Non-Bank FI)
3 months agoBank of China (Hong Kong) · Hong Kong
Full-timeMid levelCustomer success & supportLiaise closely with related internal parties.; Assist relationship managers for preparing documents, statistics and periodic reports.; Handle enquiry relating to banking facilities and services for Financial Institution clients.; Assist in preparing management presentation…
Bank of China (Hong Kong) · Hong Kong
Full-timeEntry levelCustomer success & supportSupport the change delivery of custody platform, including settlement & clearing, corporate action, lending & collateral, cash management & FX as well as client reporting.; Collaborate closely with client services, product, operation project managers to analyse business…
Bank of China (Hong Kong) · Hong Kong
Full-timeDirectorCustomer success & supportAssist in preparing account opening forms, KYC updates, trade instructions, product subscription documents, and related compliance paperwork.; Follow up on client signature collection, document filing, and system entry to ensure compliance with internal policies and regulatory…
(Deputy) Custody Manager, Middle Office
5 months agoBank of China (Hong Kong) · Hong Kong
Full-timeManagerCustomer success & supportJoin a middle office team in a global custody business, providing guidance on trade and FX matching workflows, issue resolutions and client servicing.; Manage the trade matching process to ensure trades executed by the clients (or their brokers) are accurately confirmed and…
Client Services Manager, Private Banking
16 months agoBank of China (Hong Kong) · Hong Kong
Full-timeManagerCustomer success & supportProvide all-rounded support to Private Banking Relationship Manager; Receive investment instructions from clients and transmit same for accurate and timely execution and at all times ensure high service quality; Assist RM or Senior RM to open accounts for clients and to conduct…
Customer Service Officer
17 months agoBank of China (Hong Kong) · Hong Kong
Full-timeCustomer success & supportChampion the one-stop personal banking services at branches; Deliver quality customer services through counter transactions; Identify existing and prospective customers’ needs of financial services, including both products and services; Grasp opportunities to cross-sell…
Customer Service Officer (Campus Recruitment)
17 months agoBank of China (Hong Kong) · Hong Kong
Full-timeCustomer success & supportHandle daily counter transactions (including cash deposits/withdrawals, bill acceptance, transfers, time deposits, remittance services, etc.), customer enquiries and internal documentation at branches; Conduct product selling and client referral as required
Updated 08 Nov 2026 12:14 UTC from the OptiTalent job library.