About the role
Responsibilities
- Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank’s high net worth corporate and FI customers
- Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing
- Serve as a client advocate to drive internal departments to deliver the best in class services to clients
- Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
- Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities
- Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
- Ensure compliance of the Bank’s policies, related banking ordinances, and other statutory and regulatory requirements
Requirements
- Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
- At least 4 years of solid corporate client service / relationship management experience in banking industry in which 2 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance
- Previous experience in management role or multi banking operations functions is an advantage
- Excellent interpersonal and communication skills
- Excellent analytical and numerical skills
- Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage
- Good command of both spoken and written Chinese and English. Putonghua is an advantage