About the role
As a Business Support Officer (AO3), you will contribute to the delivery of quality customer and business support services within the Customer Services team. Supporting the department's operations you will help ensure customers, staff and stakeholders receive professional, efficient and responsive service while supporting business centre operations.
In this role, you will communicate service and referral options to customers, interrogate departmental databases and systems, undertake financial transactions and receipting activities, and provide a broad range of administrative support. Your work will include maintaining registers, managing incoming and outgoing mail, coordinating courier services, assisting with site maintenance arrangements, procuring office supplies, supporting asset management activities and contributing to
fleet administration. You may also assist with workplace health and safety and emergency preparedness activities as required.
Success in this role will come from your ability to communicate effectively, maintain accuracy and attention to detail, learn new systems and processes, and work both independently and collaboratively to deliver high-quality customer-focused
outcomes.
To apply for this role, you will need to submit the following document/s.
A copy of your current resume (3-4 pages recommended), detailing your previous work, voluntary or relevant experience, and the contact details for two referees who have personally observed you displaying the key duties, responsibilities and capabilities of this role, plus a brief cover letter (1-2 pages) introducing yourself to the panel and showcasing how your ‘About you' skills, and capabilities will enable you to make a valuable contribution to the department.
Please indicate your preferred location and hours of work as part of your application.
Send your application via Smart Jobs and Careers.
Why work for us?
The Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) plays a critical role in supporting Queenslanders across the state—from Cairns to Mount Isa to Warwick - by delivering strong regional outcomes, fostering local economies, and strengthening government-community partnerships. As stewards of over 60% of Queensland's land and key supporters of industries such as mining and manufacturing, our reach and impact are vast.
We are committed to putting our people first - empowering staff, celebrating success, and encouraging innovation. Our workplace is mobile, flexible, inclusive and respectful, and we are focused on growing united, capable leaders. For more information, visit:
https://www.nrmmrrd.qld.gov.au/about-us/careers/who-we-are
We offer
- Competitive superannuation and salary sacrificing options
- Flexible working options supporting work-life balance
- Generous leave provisions across the Queensland public sector
- Professional career development and training opportunities
- Relocation assistance and provisions
- The chance to help #deliverforqld and be part of Queensland's long-term prosperity
To learn more about the benefits of working with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development, visit: https://www.nrmmrrd.qld.gov.au/about-us/careers
Applications will remain current for 12 months.