Warehouse Process Manager

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Warehouse Process Manager who will be integral to driving high-level performance across Lovehoney Group. Partnering closely with Technology, Supply Chain, Operations, Master Data, and our Head of Warehousing, your focus will be on leading warehouse-related projects, system improvements, reporting frameworks, and process standardisation initiatives across our global network of owned sites and 3PLs. In this role, you will combine operational and technical expertise with your leadership skills to enhance scalability, data accuracy, and overall warehouse performance.

What you will do

• Lead warehouse system projects, including WMS/ERP enhancements and integrations.
• Manage operational reporting, KPI dashboards, and performance analysis across sites.
• Identify opportunities to improve productivity, service, inventory accuracy, and cost efficiency.
• Support global warehouse transformations, site launches, and process standardisation.
• Lead and develop a small team, providing coaching and prioritising project delivery.

What you should bring

• Experience in warehouse operations, system implementations, or process improvement initiatives.
• Knowledge of WMS and ERP systems, with experience in integrations.
• Strong analytical, reporting, and project management skills.
• Leadership experience with small teams and ability to influence stakeholders.
• Excellent communication and collaborative skills.

Desirable

• Experience with WMS, including implementation or enhancements, and ERP systems such as NetSuite.
• Experience with APIs / EDI and multi-country / multi-3PL operations.
• Knowledge of warehouse automation technologies.
• Formal project management qualifications (PRINCE2, Agile, PMP).

What we can offer you

• A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events
• Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun
• Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration
• Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company
• Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally

Our interview process

• CV review
• Interview with one of our Talent Acquisition Team Members
• Hiring Manager Interview
• Leadership Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/