Senior B2B Warehouse Lead

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Senior B2B Warehouse Lead who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the Warehouse Assistant Manager, your focus will be on ensuring the quality and accuracy of outbound B2B customer orders while supporting inventory accuracy, process efficiency and team performance. Working primarily on the 10am–6pm shift, you will also support inbound operations, stock management and the training and development of warehouse colleagues.

What you will do

• Oversee the quality and accuracy of outbound B2B customer orders, ensuring packaging, labelling, routing and customer requirements are met before dispatch.
• Process B2B shipments through customer portals, including uploading required documentation and tracking information, and resolve order or stock issues with relevant teams.
• Support inventory operations including bin management, stock consolidation, cycle counts, stock takes, inbound deliveries, system booking, putaway and internal transfer orders.
• Support day-to-day warehouse operations, including operational reporting, productivity tracking, driver and carrier coordination, safe loading and unloading, and key holding responsibilities when required.
• Provide guidance and training to warehouse colleagues, lead by example on company and site standards, and support a clean, organised and safe working environment in line with OSHA requirements.

What you should bring

• 3+ years’ experience working in a stock-based or B2B warehouse environment, with previous experience in warehouse, distribution or fulfilment operations.
• Experience using WMS/ERP systems; NetSuite experience is preferred, with experience of retailer compliance requirements or B2B shipping processes an advantage.
• Strong attention to detail, with a methodical and organised approach and the ability to maintain high levels of accuracy in a fast-paced, performance-driven environment.
• Excellent literacy, numeracy and communication skills, with the ability to prioritise competing deadlines and work effectively with colleagues, customers, drivers and carriers.
• Reliable and punctual, with a proactive, professional and calm approach to work and a willingness to support training, flexible hours, overtime and weekends during peak periods.

What we can offer you

• Thrive in a welcoming and collaborative workplace, supported by a friendly culture and regular team events that foster connection and engagement.
• Prioritise your well-being with comprehensive healthcare coverage, including medical, dental, and life insurance benefits.
• Enjoy a 50% discount on Lovehoney products and the opportunity to participate in our annual bonus plan.
• Take time to recharge with paid time off, sick leave, and floating holidays to support work-life balance.
• Grow your career with tailored development opportunities, including structured training programmes and regular feedback cycles.
• Protect your digital life at home and at work with a complimentary 1Password Family account, allowing you and your family to securely manage passwords and sensitive information.

Our interview process

• CV review
• HR Screening Call
• Hiring Manager Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: Careers | Lovehoney Group

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