About the role
Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
We are currently looking for a Warehouse Supervisor who will be integral to driving high-level performance across Lovehoney Group. Partnering closely with the Warehouse leadership team, your focus will be on supervising day-to-day warehouse operations across Goods In, Returns and Inventory, ensuring work is completed safely, accurately and on time. In this role, you will combine your people leadership and operational skills with your ability to plan resources, manage performance and maintain a positive and professional working environment.
What you will do
- Oversee daily Warehouse operations across Goods In, Returns and Inventory, allocating resources and prioritising workload to meet operational and service requirements.
- Monitor productivity, quality, service and inventory performance, using operational data to identify issues, implement corrective actions and support continuous improvement.
- Manage and develop assigned Warehouse colleagues, including probation reviews, one-to-ones, performance discussions, return-to-work meetings, attendance and holiday management, as well as supporting recruitment, onboarding and training.
- Own shift administration and operational reporting, including KPI and productivity reporting, EOS documentation, stock investigations, inventory adjustments and workforce planning, ensuring the Warehouse remains audit ready.
- Ensure compliance with Company Policies, Site Rules, HSE requirements and local legislation, promoting a positive safety culture while supporting operational escalations and acting as Key Holder, First Aider or Fire Marshal where required.
What you should bring
- Experience working within a Warehouse, Distribution or Fulfilment environment, with proven experience leading, coaching or developing individuals or teams in a fast-paced operational setting.
- Strong understanding of Warehouse Management Systems (WMS), ERP systems and Microsoft Office, including Excel; NetSuite experience is preferred.
- Ability to plan, prioritise and coordinate people, workload and operational activities, while analysing performance data to improve productivity, quality and service.
- Experience with people management activities such as performance reviews, probation meetings, return-to-work discussions or employee investigations is desirable.
- Excellent communication, organisation and problem-solving skills, with a positive and professional approach to leadership, accountability and managing competing priorities.
What we can offer you
- Thrive in a welcoming and collaborative workplace, supported by a friendly culture and regular team events that foster connection and engagement.
- Prioritise your well-being with comprehensive healthcare coverage, including medical, dental, and life insurance benefits.
- Enjoy a 50% discount on Lovehoney products and the opportunity to participate in our annual bonus plan.
- Take time to recharge with paid time off, sick leave, and floating holidays to support work-life balance.
- Grow your career with tailored development opportunities, including structured training programmes and regular feedback cycles.
- Protect your digital life at home and at work with a complimentary 1Password Family account, allowing you and your family to securely manage passwords and sensitive information.
Our interview process
- CV review
- HR Screening Call
- Hiring Manager Interview
Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.
At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.
If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: Careers | Lovehoney Group
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