About the role
As a SCADhome team member in Atlanta, you will enhance students’ university experience by promoting a residential environment that supports their educational, artistic, and personal development. At the university’s hub for residence life and housing, you will play a pivotal role with continuing student housing registration, implementing housing policies, and reminding them of important dates.
As a concierge specialist, you will:
- Read, respond, and route incoming emails to the SCADhome help desk; compose and type routine correspondence; organize and maintain a file system for correspondence and other records
- Analyze qualitative and quantitative data and make deductions from varying facts and circumstances to enhance the SCAD experience
- Connect students to any SCAD department or resource; assist with referrals to departments and resources; provide contact information and help students schedule appointments
- Answer and screen telephone calls; assist with answering student questions about navigating SCADhome
- Proactively reach out to students about upcoming events and activities; provide reminders for important dates and make suggestions for success.
Strong candidates will demonstrate:
- Excellent communication, customer service, and organization skills
- Discipline, honesty and integrity
- An ability to handle multiple priorities
Minimum qualifications
- Bachelor’s degree
- At least one year of related experience
- Customer service experience
- Strong computer skills, including Microsoft Office Suite and Banner, or a similar database
- Able to work occasional evenings and weekends
Preferred qualifications
- Successful work experience in an academic environment
Travel required
- Less than 10%
Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.
ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.