Medical Office Assistant

Ready to be the welcoming face of compassionate, non-judgmental healthcare in your community?

Planned Parenthood of Maryland (PPM) is seeking a detail-oriented, customer-service-driven Medical Office Assistant (MOA) to join our clinical operations team at our Baltimore Health Center. As the first point of contact for our patients, you will play a vital role in creating a warm, respectful, and efficient healthcare environment. If you excel at multitasking in a fast-paced front desk setting and want to use your skills for a mission that truly matters, we want to hear from you!

Inside the Role

Reporting to the Health Center Manager, the Medical Office Assistant keeps our health center running smoothly. You will guide patients through registration, manage appointment scheduling, verify insurance eligibility, and ensure every client feels supported and informed from the moment they walk through our doors or call our center. For candidates eager to grow, the MOA role also serves as a fantastic springboard into healthcare operations and clinical support pathways within PPM.

Your Day-to-Day Impact

• Champion the Patient Experience: Politely and promptly greet clients, answer telephone inquiries, and conduct verbal registrations with empathy, cultural humility, and non-judgmental care.
• Coordinate Appointments & Eligibility: Schedule patient visits, conduct financial and insurance eligibility screenings, perform next-day appointment preparations (confirmation calls and coverage verification), and offer community referrals.
• Ensure Data & Record Integrity: Accurately enter client details into our Electronic Practice Management (EPM) and Electronic Health Record (EHR) systems while strictly protecting patient rights and HIPAA confidentiality.
• Advance Health Center Operations: Assist with daily cash balancing, route incoming medical records, maintain quality assurance logs, and contribute to clinic wait-time and productivity goals.
• Support Team Success: Maintain a collaborative, positive attitude with the health center manager, clinicians, and Medical Assistants.

What You Need to Succeed

• High School Diploma or GED required.
• Experience (any of the following pathways):
• At least 6 months to 1 year of experience working in a healthcare setting performing front office duties; OR
• Minimum of 2 years of customer service experience.
• High level of detail orientation, strong cash-handling skills, and comfort navigating computerized health record systems (MS Office, EPM/EHR).
• Ability to multitask at a busy front desk while maintaining empathy and calm under pressure.
• Preferred: Medical Assistant certification or graduation from an accredited MA program.
• Preferred: CPR certification (or willingness to obtain immediately upon hire).
• Bonus: Bilingual fluency in English and Spanish is a major plus! (Candidates who pass our language assessment for clinical-level fluency receive an additional $1.00 per hour of pay!)

What We Offier

• Comprehensive Coverage: Medical, Dental, and Vision insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program (EAP).
• Future Security: 401(k) Retirement Plan with Employer Match and Flexible Spending Account (FSA).
• Note: This position is subject to CBA governed terms and conditions via our partner SEIU 1199.

Ready to bring your customer service expertise and passion to a cause that matters? Apply today to join the PPM team and help us empower the communities we serve!

Equal Opportunity Statement

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.

Planned Parenthood Participates with E-Verify.