About the role
Department Overview:
Dolphin Swim Academy is dedicated to providing a fun, safe, and nurturing environment that fosters each child's emotional, physical, and developmental growth through quality swim instruction.
Anticipated Hours Per Week
4 to 20
Salary/Wage Range:
Hourly $16.00 to $22.00
Number Of Positions
3
Position Summary/Job Duties:
We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.
Responsibilities:
- Respond promptly to inquiries via phone, email, and in-person visits
- Assist customers with class registrations, scheduling, and payment processing
- Address customer concerns or complaints in a professional and empathetic manner
- Maintain accurate customer records and update information as needed
- Promote our swim school's programs and services to prospective customers
- Collaborate with instructors and other staff members to ensure a seamless experience for students
- Uphold safety protocols and guidelines to ensure a safe environment for swimmers and staff
- Collect feedback from customers to identify areas for improvement and enhance service quality
Qualifications:
- Previous customer service experience, preferably in a similar environment
- Excellent communication skills, both verbal and written
- Strong organizational skills and attention to detail
- Ability to remain calm and composed under pressure
- Passion for swimming and/or experience in aquatics is a plus
- Flexibility to work evenings and weekends as needed
Application Instructions:
Please apply on our website or send us an email with your resume and little bit about yourself.
Contact:
Org: Dolphin Swim Academy
Web: https://www.dolphinswimacademy.com/
Email: employment@dolphinswimacademy.com