About the role
Department Overview:
The Office of Student Assistance and Support supports the academic mission of UW-Madison by providing student assistance, support, and referral services to students in their living-learning-working communities. OSAS is an assistance office helping students, faculty, and staff when a student might need extra support. The office works closely with students, faculty, staff, family, and community members.
Anticipated Start Date:
1/11/2027
Anticipated End Date (If Applicable):
Remote Work Eligibility Detail:
Not Remote
Anticipated Hours Per Week:
Minimum: 10 Maximum: 15
Schedule:
The desk operates from 8:00AM-4:30PM Monday-Friday. Position will work approximately 10 hours per week during these hours.
Salary/Wage Range/Lump Sum:
Minimum: $20.00 per hour Maximum: $20.00 per hour
Number of Positions:
1
Qualifications:
- Currently enrolled Graduate Student at UW-Madison from any program. Preference may be given to applicants seeking a career in Student Affairs/Higher Education, Social Work, or similar field.
- Maintain a minimum of a 2.5 GPA
- Prior office/customer service experience preferred
Knowledge, Skills & Abilities:
- Superb oral and written communication
- High degree of organization and attention to detail
- Knowledge of the University
- Ability to manage multiple tasks simultaneously and ability to learn quickly
- Desire to learn more about Student Affairs and its role in the university community
- Able to hold confidentiality in a high profile office
Position Summary/Job Duties
Office/Intake Support:
- Perform administrative functions, including answering phone, reviewing and triaging emails and online form submissions, responding to emails, assisting in-person guests
- Learn and use departmental and university databases (Maxient, etc.) to assist in the student assistance process, case creation, and case re-assignment
- Provide leadership and mentorship to undergraduate student employees, in consultation and collaboration with front desk supervisor. Assist front desk supervisor with management of student staff.
- Serve as a resource person providing general assistance and answering questions
- Provide support outreach to students for certain low-level assistance requests
- May assist with administration of basic needs programs within OSAS office
Outreach Support:
- May be asked to represent office through participation in on-campus tabling events
- Set up table, greet and answer questions from students and family members, positively represent the Office of Student Assistance and Support, replenish supplies.
We are looking for enthusiastic and customer-centric individuals to help our office’s mission to provide support and assistance to the campus community.
Physical Demands
Sitting: The position requires prolonged periods of sitting at a desk.
Lifting: The employee must occasionally lift and/or move up to 40 pounds.
Walking: The role involves occasionally walking to campus locations.
Institutional Statements
Equal Employment Opportunity Statement
UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.
Institutional Statement on Diversity
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu
Accommodation Statement
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/