About the role
Important information before applying
Location: This position is based on-site in Moscow, Idaho, and requires five days per week in the office. We will consider only candidates who currently live locally or are willing to relocate.
Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
As a Customer Success Associate, you will build strong client relationships, support product adoption, and help ensure an exceptional customer experience. This is a great opportunity for an entry-level professional who is eager to gain hands-on experience in customer success, SaaS, and labor market analytics. By understanding client needs and delivering thoughtful, responsive support, you will help organizations leverage our labor market insights to make informed workforce decisions and achieve their goals.
Major Responsbilities
- Serve as the primary point of contact for assigned clients, build strong relationships, and ensure a positive customer experience.
- Partner with Sales, Product, and Support teams to deliver seamless client engagement and drive successful outcomes.
- Lead client onboarding activities, including product implementation, training, and adoption of best practices.
- Proactively engage customers to understand business objectives, address challenges, and identify opportunities to expand value.
- Monitor account health and usage trends, leveraging data to provide strategic recommendations and drive customer success.
- Facilitate training sessions, product demonstrations, and webinars to increase product knowledge and utilization.
- Respond to customer inquiries, coordinate issue resolution, and ensure timely follow-up on client needs.
- Capture and communicate customer feedback, insights, and enhancement requests to support product innovation and continuous improvement.
- Prepare and deliver business reviews and performance reports that demonstrate value, outcomes, and ROI.
Education and Experience
- 1+ years of experience in customer success, account management, client services, or other customer-facing roles, preferably within a SaaS, technology, or data-driven environment.
- Experience using CRM platforms (e.g., Salesforce) and business productivity tools; familiarity with HR technology, workforce solutions, or analytics platforms is a plus.
- Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable guidance for diverse audiences.
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset with the ability to interpret data, identify trends, and provide meaningful recommendations to clients.
- Customer-focused, proactive, and solution-oriented, with a passion for helping clients achieve their goals.
- Ability to collaborate across teams and build effective relationships with internal stakeholders and external customers.
Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.