About the role
Join SCAD Savannah as an admission concierge guide! As part of the admission team, focused on university visitation, you will serve as a key point of contact for prospective students and their families throughout the enrollment process.
As an admission concierge guide, you will play an integral role in representing the university through direct engagement, providing prospective students with a welcoming experience and supporting the department’s goals. Overall, you will aim to elevate the prospective student experience by consistently delivering world-class customer service and creating meaningful, personalized interactions.
To support the admission team, you’ll:
- Lead daily private and group tours and participate in post-tour meetings and follow-ups
- Conduct proactive prospect outreach and support ongoing recruitment efforts
- Respond to prospective student inquiries and provide prompt, accurate information about the university, the admission process, academic programs, student life, and the overall SCAD experience
- Represent the university professionally and enthusiastically at in-person recruitment programs, events, and activities
- Assist with planning, staffing, and implementing departmental events and programs
As a concierge guide, you’ll:
- Provide staffing coverage and support for summer programs, special recruitment initiatives, and other admission-related activities
- Collaborate with the admission team and other internal partners to support recruitment and enrollment objectives
- Maintain accurate records of prospective student interactions and recruitment activities and manage tracking and data sheets within the operational management systems
- Maintain comprehensive, current knowledge of all academic programs, the admission process, location-based developments, and student success outcomes
- Provide prospective students and visitors with oversight of visit logistics, recommendations, and personalized follow-ups
Candidates should have:
- Excellent communication, customer service, and organizational skills
- Strong time management and collaborative skills
- A commitment to hospitality
- Attention to detail
- A high level of flexibility to adapt to departmental and recruitment changes or needs
Minimum qualifications
- Bachelor’s degree
- Ability to travel and work evenings and weekends as needed
Preferred qualifications
- SCAD experience
Certificates, licenses, and registrations
- Valid driver’s license
Travel required
- Less than 10%
Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.
ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.