Customer success jobs in Japan

• BM

  Seller Support Adviser, APAC

  3 days ago

  Back Market · Tokyo, Japan

  HybridFull-timeMid levelCustomer success & support

  We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

• VM

  Associate Customer Success Manager

  3 days ago

  Vistar Media · Tokyo, Japan

  Full-timeEntry levelCustomer success & support

  The T-Ads Associate Customer Success Manager (Japan) will be Vistar's primary operational and customer-facing resource in Japan. This role combines enterprise technical support, customer success, onboarding and operational coordination. You will support customers throughout…

• V

  Customer Success Manager - Japan

  4 days ago

  Vanta · Tokyo, Japan

  HybridFull-timeMid levelCustomer success & support

  Have 3+ years of experience in Customer Success at a SaaS company.; Background in running a book of business of ~150-170 accounts.; Background in running a strategic book of business; Willingness to collaborate with others and drive mutually beneficial outcomes; Self-motivated…

• A

  AirCover Specialist, Claims Experience

  5 days ago

  Airbnb · Japan

  RemoteEntry levelCustomer success & support

  Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes; Closely…

• O

  Customer Experience Manager

  7 days ago

  OPSWAT · Tokyo Prefecture, Japan

  Full-timeCustomer success & support

  We are looking for a Customer Experience Manager – Japan to own the end-to-end customer experience for OPSWAT customers in the Japanese market.

• T

  Work at Home Customer Service

  7 days ago

  Toward · Kyoto, Japan

  RemotePart-timeCustomer success & support

  Take part with work from home surveys/studies by following written and oral instructions.

• BD

  Lead Technical Success Manager

  8 days ago

  Black Duck Software, Inc. · Tokyo, Japan

  Lead / staff¥113.3K – ¥141.6K a monthCustomer success & support

  Your job is to drive adoption and prove value. You work closely with the account team to drive renewals and delight customers. You do the technical work yourself, including problems without a known answer. You partner with a Customer Success Engineer (CSE) when the work…

• O

  Customer Success Manager (Japan)

  9 days ago

  Optro · Japan

  RemoteFull-timeMid levelCustomer success & support

  As a Customer Success Manager at Optro, you will play a pivotal role in ensuring our clients' success and satisfaction within the APAC region. This is a unique, high-impact opportunity to help build our regional team from the ground up, contributing to the growth of a thriving…

• Z

  Technical Success Manager

  9 days ago

  Zscaler · Tokyo, JPN, Japan

  HybridFull-timeSeniorCustomer success & support

  We are looking for a Technical Success Manager to join our Japan team. This is a hybrid role, reporting to the Manager of Technical Success. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize…

• W

  Product Support Analyst

  10 days ago

  Workato · Tokyo, Japan

  Full-timeEntry levelCustomer success & support

  REQUIRED:

• N

  Customer Value Architect - Japan

  10 days ago

  Neara · Tokyo, Japan

  RemoteFull-timeLead / staffCustomer success & support

  Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

• B

  Senior Customer Success Manager

  11 days ago

  Braze · Tokyo, Japan

  SeniorCustomer success & support

  As a Braze Senior Customer Success Manager you will work closely with some of the most innovative brands in Japan to help them realize value from their investment in Braze.

• F

  Onboarding Manager, Customer Experience (Tokyo, Japan)

  11 days ago

  Figma · Tokyo, Japan

  HybridFull-timeManagerCustomer success & support

  Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to…

• W

  Customer Program Manager

  12 days ago

  Wayve · Tokyo, Japan

  HybridFull-timeCustomer success & support

  We build the embodied intelligence that moves real vehicles safely, and the ecosystem a billion machines will run on in the future. Very few people in AI can say this. Every role here, whatever the team, plugs into that.

• Q

  Senior Technical Success Manager (Australia or Japan)

  2 weeks ago

  Qdrant · Canberra, Australian Capital Territory, Australia +2

  RemoteFull-timeSeniorCustomer success & support

  You'll join the Customer Success and Engineering organization as our first Senior Technical Success Manager hire in Australia or Japan, reporting to our Director of Customer Success. Our Technical Success Managers in the US and Europe own the post-sale relationship for our most…

• A

  Customer Experience Team Manager - Japanese Team (Based in Yokohama)

  2 weeks ago

  Agoda · Yokohama, Japan

  HybridManagerCustomer success & support

  Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?

• B

  Manager, Customer Success

  2 weeks ago

  Braze · Tokyo, Japan

  ManagerCustomer success & support

  As a Manager in the Braze Customer Success Team you will join our department’s leadership to own the entire book of business within Braze Japan. You will manage an evolving team of CSMs, taking ownership of their growth, development and achievement. You will take ultimate…

• A

  Customer Success Manager

  2 weeks ago

  Anthropic · Tokyo, Japan

  On-siteCustomer success & support

  Join Anthropic's Customer Success team as one of the founding members of our Japan Customer Success team as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex…

• RH

  Technical Solutions Team Leader

  2 weeks ago

  RTB House · Tokyo Prefecture, Japan

  Customer success & support

  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

• RH

  Technical Account Manager

  2 weeks ago

  RTB House · Tokyo Prefecture, Japan

  Customer success & support

  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Updated 07 Nov 2026 10:21 UTC from the OptiTalent job library.