Customer Value Architect - Japan

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

The Customer Value Architect is one of Neara’s greatest growth opportunities. You will work directly and closely with our highest-value customers to drive adoption of the Neara platform, define and validate the value it creates, and broaden its use across their organisations. Your work will translate Neara solutions into quantifiable ROI for our most valuable users, proving the real-world impact of our platform.

We are looking for someone with strong technical curiosity who actively enjoys engaging with customers and navigating complex organisations. You will have the appetite to become proficient in the industries we serve, the solutions we provide and the value they create for customers.

What you’ll do

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site with customers to:
• Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
• Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

What you’ll bring

Qualifications

• An engineering degree is a plus but not essential.
• Ability to read, speak, and write in English

Technical Proficiency

• Familiarity with enterprise software platforms and deployments.

Experience

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

Capabilities

• Strong communication skills, you can explain complex topics clearly.
• Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.

IT Security

• Adhere to Neara’s information security policies and handle client and infrastructure data responsibly.

Key working relationships

• VP, Customer Success - APAC (Sydney). Direct manager; partner on project quality, prioritisation and timely delivery.
• VP Commercial – Global (Sydney). Indirect manager – lead for business development and expansion in Japan; partner on value realization and achievement of customer outcomes.
• APAC Customer Success team. Day-to-day collaboration on client implementation projects.
• Japan Key Account Managers and Account Executives. Support pre-sales activity and a smooth handover into contracted customer success projects.
• Product and Engineering (Australia and US). Feedback for platform improvements and Japan-specific localisation needs.
• Japanese utility clients and engineering partners. Implementation partners – work closely with utility employees to unify data and use this to build and deploy digital models.

Why work here

• Long-term career development as an early member of Neara’s Japan team, with room to grow as the business expands.
• Meaningful work that contributes directly to society by making Japan’s power infrastructure safer and more resilient.
• The stability and backing of a well-funded international company, with access to global expertise and training, including regular travel to customers and other Neara offices in Sydney, London and the US.
• Supportive, collaborative colleagues who value your ideas and expertise.
• Remote working in Japan (with travel expectations to customers and team based in Tokyo).

Neara values diversity, belonging and equal employment opportunity, and we encourage people from all backgrounds to apply. You will need current and unrestricted rights to work in Japan.