About the role
Exciting things are happening at FMA Animal Hospital! We're preparing to move into a brand-new, state-of-the-art hospital this year, creating an incredible opportunity for team members to grow their careers in a modern, innovative environment built with both patients and employees in mind. We are seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and Compensation
- Compensation: $18-$20 per hour, for each hour worked
- This is a full-time position, with availability needed Monday-Friday (7am-7pm) and rotating Saturdays (8am-5pm).
Full-Time Benefits Package*
- Health Package: Medical, Dental, and Vision Insurance (with HSA options)
- Life Insurance and Disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
Minimum Qualifications and Skill Set
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
- Proactive in finding tasks to complete during slower times
Why Choose FMA?
At FMA Animal Hospital, we believe exceptional veterinary medicine starts with compassionate people. Our mission is to provide high-quality, personalized care to every patient while building lasting relationships with the pet owners who trust us with their companions' health and well-being. Located in Westwood, KS, just minutes from downtown Kansas City, we proudly serve pets and families throughout the greater Kansas City area.
As a thriving, soon to be 5-doctor practice, our team is committed to practicing outstanding medicine in a collaborative, supportive environment where every team member's contributions are valued. We offer a full range of services, including preventive care, diagnostics, dentistry, surgery, and wellness care, utilizing advanced technology and a client-focused approach to deliver the highest standard of veterinary care.
This is an especially exciting time to join our team. FMA Animal Hospital is relocating to a brand-new, state-of-the-art facility, providing expanded resources, modern equipment, and an enhanced work environment designed to support both exceptional patient care and professional growth. This transition represents a unique opportunity to be part of a hospital that is investing in its future and the success of its team.
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range
$18—$20 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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