About the role
Trust & Safety Analyst (Contract)
Contract Length: 6 to 8 months
Location: Remote, United States & Canada
Rate: $30p/h to $40 p/h
As a Trust & Safety Analyst, you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.
Responsibilities include
- Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
- Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.
- Document case details accurately to support safety investigations and internal reporting requirements
- Compile and submit reports of illegal harms to NCMEC / law enforcement.
- Respond directly to players appealing their bans, sanctions, and other moderating action(s).
Must Haves
- 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations
- Significant understanding of sensitive player issues, digital privacy rights, and online safety practices
- Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines
- Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures
- Strong analytical, written, and verbal communication skills
- Excellent attention to detail and problem-solving skills
Nice to Have
- SaaS Customer or Player Support experience
- Trust and Safety Moderation Experience
- Familiarity with Helpshift and/or Jira
- Actively play Sky: Children of the Light
We look forward to meeting you!
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.