About the role
Riot Games is looking for a Systems Engineer to join the Game Operations team supporting Wild Rift. You will help operate and improve the infrastructure, services, and tools that support reliable live-service operations for the game.
This is a hands-on role focused on automation, production support, incident response, observability, data integrity, and continuous improvement. You will work with engineering, platform, data, and operations teams to reduce risk, improve efficiency, and protect player experience. Internal Job Title: Systems Engineer II.
Responsibilities
- Operate and improve the production infrastructure, cloud services, data platforms, and operational systems that support Wild Rift.
- Build automation and tooling for deployments, migrations, validation, capacity management, and routine operations.
- Troubleshoot distributed systems and participate in incident response, root-cause analysis, and follow-up improvements.
- Support releases and operational changes while maintaining service continuity and data integrity.
- Improve monitoring, alerting, dashboards, runbooks, and other operational documentation.
- Identify opportunities to improve reliability, scalability, capacity, and infrastructure cost.
- Collaborate with global technical partners and provide day-to-day support and guidance to operations teams.
Required Qualifications
- BS in Computer Science or equivalent experience, RHCE, RHCSA.
- 2+ years of industry experience or an advanced degree.
- Professional experience in systems engineering, infrastructure engineering, site reliability engineering, software engineering, or a related field.
- Experience supporting production services, preferably in a high-availability or live-service environment.
- Working knowledge of Linux, networking, cloud infrastructure, storage, compute, and distributed systems.
- Experience with AWS Cloud and/or Tencent Cloud.
- Ability to write maintainable automation or production code in Python, Go, Java, or a comparable language.
- Working knowledge of SQL and data-platform concepts, including data movement, replication, validation, and operational integrity.
- Familiarity with Git-based configuration management, infrastructure as code, or deployment automation.
- Experience with monitoring, alerting, incident response, and root-cause analysis.
- Strong communication, collaboration, and documentation skills.
- Professional fluency in Mandarin and English, with the ability to work across time zones and technical disciplines.
Desired Qualifications
- Experience with distributed data technologies, object storage, Kubernetes, Redis, OpenSearch/Elasticsearch, or similar platforms.
- Experience supporting high-volume online services, game telemetry, or player data.
- Experience with capacity planning, cloud cost optimization, or infrastructure decommissioning.
- Experience working in a multi-region or follow-the-sun operations environment.
- Interest in games and the relationship between technical systems and player experience.
Our Perks
At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also:
- Medical Insurance that covers you and your dependents
- Employee Assistance Program
- Wellness fund
- Donation matching of time and money to registered charities
- Learning and Development opportunities
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.