About the role
The Support Engineer is part of the Network Operations Team that monitors and ensures uptime of NRI’s Energy Storage Systems and Battery Products. The Support Engineer is a key contributor to the Customer Support Process and works with cross functional Engineering teams to support optimized performance, control and automation aspects of the systems.
This role requires problem solving and troubleshooting of complex issues including coordination and delivery of Customer Support. This position also contributes to Process Improvement and Documentation. The ideal candidate will possess a desire to ensure optimal operation of Energy Storage Systems and is ideally suited to an individual with Customer Support experience and an understanding of Electrical and Controls Engineering.
Essential Functions and Responsibilities
- Resolution of Escalated Customer Support Issues
- Management of Support Tickets
- Support Process Improvement
- Review of Historical Data Trends
- Automation of Monitoring and Issue Tracking
- Coordination across Multiple Departments
- Identification of Root Cause Troubles
- Analysis of Large Data Sets
- Documentation and Review
- Usage and Training of System HMIs
Qualifications
The ideal candidate will possess the following knowledge, skills, and abilities:
- Experience with operation of Energy Storage Systems across multiple Engineering disciplines
- Ability to respond quickly to ensure the best Customer Experience
- Ability to read and understand blueprints, drawings, and schematics.
- Proficiency in processing historical data to identify root cause.
- Use of Linux-based operating systems.
- Familiarity with MySQL and other databases.
- Experience with Cloud Computing.
- Communication and Networking protocols, including TCP/IP, Modbus, and CANbus.
- Familiarity with office productivity software, including MS Word, Excel & PowerPoint.
- Team player with a desire and willingness to learn.
Needs to be willing to be located in Waterbury, VT full time.
About T1 Energy
At T1 Energy (NYSE: TE), we build energy. We are an American solar manufacturer building the future of energy abundance. From our headquarters in Austin, Texas, we’re pioneering a domestic solar supply chain with one mission: to invigorate America with scalable, reliable, and low-cost energy.
We started with G1_Dallas, one of the most advanced solar manufacturing facilities in the world. The 5GW facility is located in Wilmer, Texas. It has the capacity to produce more than 20,000 solar modules a day for solar farms that power American homes, businesses, and keep our energy grids resilient.
Next is G2_Austin: Our new solar cell fab in Rockdale, Texas. Its first 2.1GW phase is designed to produce next-generation TOPCon cells beginning in 2027. As the fab grows, it’s expected to support up to 1,800 manufacturing jobs. Modules assembled at G1 can run on cells from G2.
What comes after G2? Come join us and help figure that out. And then build it. The sun has always shone on America. Now you can turn it into abundant electricity.
The T1 Way
We’re all in on the mission, and we pursue it as one team. We move fast, own our results, and treat each other with respect. Egos stay at the door: no one is too senior to roll up their sleeves, and no idea is too small to share. Be sharp, be honest, be human. If you can hold the line and keep a sense of humor, you’ll fit right in.
T1 Energy is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of any legally protected characteristics.