About the role
Join our dynamic Sportsbook Operations Team and play a key role in the exciting world of sports betting!
As a Sportsbook 2nd Line Coordinator, you will serve as a key escalation point for complex sportsbook queries, bridging the gap between Customer Support, Trading and technical teams. You will also take on responsibilities within our Payout Review Analytics function, reviewing high-value bets, investigating settlement and pricing discrepancies, and helping ensure accurate customer payouts.
This is a shift-based position, covering 24/7 operations on a rotating schedule.
Key responsibilities
- Provide 2nd line Sportsbook support to Betsson Group’s customer service teams across various channels.
- Assist Betsson Sportsbook B2B partners with queries and issues related to our Sportsbook offering.
- Review and approve high-value payouts through the Payout Review Analytics (PRA) process, ensuring the accuracy of settlement, pricing and complex bet calculations
- Identify patterns or recurring issues and proactively suggest improvements.
- Liaise with internal Sportsbook Trading teams and customer support to ensure efficient and timely resolutions for customers and partners.
- Work closely with the technical team and third-party Sportsbook providers to identify and resolve issues related to the Sportsbook offering.
- Report any suspected fraudulent betting activity to Team Leads and the Payments/Fraud Department.
- Perform other administrative tasks related to Sportsbook as needed.
Requirements
- A genuine passion for sports.
- Good knowledge of sports betting products, markets, and rules.
- Willingness to work evening, nights, and weekend shifts as part of a rotating schedule.
- Proficiency in Microsoft Office and general computer skills.
- Comfortable working under pressure, especially during high-traffic events or system incidents.
- Strong communication skills and fluency in English.
What we offer
Join us for a fun, challenging, and rewarding role in a collaborative and dynamic environment. We provide diverse career pathways for those looking to deepen technical skills or advance into leadership roles. Enjoy perks like free lunches Monday through Friday, comprehensive health insurance, a health allowance, and the flexibility to work remotely from abroad for up to 10 days annually.
What we offer
Join us for a fun, challenging, and rewarding role in a collaborative and dynamic environment. We provide diverse career pathways for those looking to deepen technical skills or advance into leadership roles. Enjoy perks like free lunches Monday through Friday, comprehensive health insurance, a health allowance, and the flexibility to work remotely from abroad for up to 10 days annually.