About the role
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Special Projects Coordinator plays a key role in our business by managing issues that become multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances.
What You’ll Do
- Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
- Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
- Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
- Build and grow a regional project vendor base to provide project services
- Partner with internal team members to onboard new vendors and monitor vendor scoring
- Partner with operations teams to ensure strong communication and issue resolution
- Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
- Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
- Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
You Should Have
Professional Skills
These are the professional skills we would expect from an individual fully established in this role.
- Customer Service - Advanced
- Verbal Communication - Advanced
- Written Communication - Proficient
- Teamwork - Advanced
- Relationships - Proficient
- Negotiation - Proficient
- Organizational Awareness - Proficient
- Learning Agility - Advanced
- Analysis - Advanced
- Problem Solving - Advanced
- Process Orientation – Advanced
- Prioritization- Advanced
Role Specific Skills
- Ability to dissect full projects into individual components so as to ensure prioritization and timely completion
- Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred, ONE Project Management Tool, and PMWEB
Minimum Qualifications
- Bachelor’s Degree or higher in a relevant area of study or relevant experience
- 2+ years of project coordination/management experience preferably in commercial retail branches of banks or retail stores
- Experience and knowledge of Commercial Construction estimating, means and methods, accounting, project administration, and a thorough understanding of industry practices.
Why Lessen:
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.