About the role
Overview
The Senior Security Engineer works in Optiv's 24x7x365 Security Operations Center as a member of the Managed Security Services team. The Senior Security Engineer uses technical knowledge on a number of security technologies to analyze and respond to security threats from various security platforms and technologies. The Senior Security Engineer serves as an escalation point for critical and complex client issues, performs configuration and testing of products, assists with developing and documenting work processes and trains other members of the team. This position also has a main function of VPN management.
Responsibilities
Job Description
1. Responsible for initial triage of incoming client issues. Address basic MSS and support-based client configuration issues and alerts. Will also handle the most complex issues and alerts escalated to them by SOC Technicians, and SOC Engineer I and II employees.
1. Analyze and respond to security threats from various security platforms and technologies.
1. Support, troubleshoot, configure, manage, and upgrade FW, NIDPS, UTM, VPN, WAF and a wide variety of other security products.
1. Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
1. Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
1. Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
1. Document actions in ticketing system to effectively communicate information internally and to customers.
1. Respond to needs and questions of customers concerning their access to network resources through their managed device.
1. Adhere to established MSS policies, procedures, and security practices.
1. Resolve problems independently and understand escalation procedures.
1. May be dispatched to customer sites to assist and/or facilitate repair or installation of supported products.
1. Perform technical account management duties for specific strategic clients.
1. Responsible for major MSS client environmental changes including upgrades.
1. Create custom documentation for internal and external needs.
1. Responsible for mentoring and training of SOC Interns, SOC Technicians, SOC Engineer I and SOC Engineer II employees.
1. Attend vendor-specific meetings and conferences for business and professional development.
1. Responsible for testing and configuring new products and technologies.
1. Assist with designing and documenting work processes within the SOC.
1. Perform other duties as assigned.