About the role
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
The Senior Sales Associate is responsible for new business acquisition, management of merchants, mentoring of Sales Associates and helping to drive the adoption of new products and sales tools.
They will be responsible for generating, qualifying, nurturing and closing potential leads for the various services that Ninja Van Singapore provides. They will also be expected to maintain close relationships with clients and partners.
- Schedule meetings with potential prospects to understand the service requirements of clients
- Acquire new clients to increase country revenue
- Pitch operational requests to internal stakeholders to help meet clients’ requirements and SLAs
- Prepare sales proposals, presentation decks, profitability analysis and contract documents
- Compliance with sales process and legal compliance
- Educate clients on the basic requirements of Ninja Van’s service
- Creatively seek and reach out to key decision-makers of potential leads
- Respond to and qualify inbound leads in a timely manner
- Import and maintain data of leads in Salesforce CRM
- Ensure that clients’ business is a good fit for Ninja Van
- Build and maintain positive working relationships and strong rapport with accounts for high account retention and client satisfaction
- Identify ways to increase sales revenue and wallet shares with existing accounts
- Monitor and ensure promised delivery SLAs are met
- Collaborate with external and internal operations teams to ensure required resources and operational support is available to them and their team
- Work with the Sales Manager to ensure that the team is kept up to date with technical knowledge
- Share experience and guide teammates especially in the absence of the Sales Manager
- Be willing and able to be an early adopter of new sales tools and/or sell new Ninja Van products
Requirements
- Minimum 2 - 5 years of experience in a business development and client-facing role
- Diploma in any field or higher, Degree preferred
- Experience in sales negotiation, analysing pricing strategies and solutioning
- Experience in end-to-end sales pipeline management and closing large, strategic deals
- Experience in mentoring junior team members and working with Sales Managers to develop sales strategies
- Manage enquiries and complaints with tact and professionalism
- Good team player with ability to interact with all levels
- Proactive, curious and entrepreneurial