About the role
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the Unit
The Fulfillment Unit is responsible for both the warehouse operations and sales requirements, ensuring proper execution of business strategies by managing the operations, coordinating with external and internal stakeholders (Sales and Finance Teams), and onboarding of new accounts and clients.
Key Responsibilities
- Supervise daily warehouse operations to meet fulfillment, dispatch, and inbound targets.
- Monitor inventory accuracy, stock movements, order quality, and RTS processing.
- Allocate manpower, monitor productivity, and coach team members to ensure operational efficiency.
- Track operational KPIs, prepare performance reports, investigate discrepancies, and implement corrective actions.
- Control packaging materials, consumables, labor costs, and other operational expenses.
- Ensure compliance with warehouse SOPs, WMS processes, safety standards, and 5S practices.
- Identify process improvements and coordinate with relevant teams to resolve operational issues.
Qualifications
- Bachelor’s degree in any field preferred; at least two years of college education or a relevant vocational/technical course is acceptable.
- At least 1–3 years of relevant experience in warehouse, logistics, fulfillment, or operations.
- Experience with warehouse management systems (WMS), ERP systems, inventory monitoring, and operational reporting is an advantage.
- Proficient in Microsoft Office, particularly Excel, and Google Sheets.
- Strong leadership, organizational, analytical, and problem-solving skills.
- Excellent communication skills in English and Tagalog.
- Able to manage multiple priorities and work effectively in a fast-paced environment.