Sales Trainer

Working within the Learning & Development team, you'll train a new sales team servicing an Australian-based client. Our agents speak with families navigating sensitive aged-care decisions, so the sales approach is supportive and empathetic.

You'll listen to calls, pinpoint what needs to change and take the lead on lifting sales performance across the team.

What You'll Be Doing;

• Delivering inductions that bring our sales framework to life for new agents
• Listening to agent calls and pinpointing where conversations went off track
• Giving clear, practical feedback so agents know exactly what to fix
• Coaching supportive, empathetic sales conversations for sensitive enquiries
• Spotting performance gaps and building solutions without waiting to be asked
• Partnering with team leaders, Learning & Development, and sales leads to lift results
• Working alongside our client as a confident, client-facing trainer when needed

What You'll Bring;

• Experience in a contact centre sales environment, with a demonstrated record of great performance
• Confidence analysing a sales call and identifying what the agent should fix
• A talent for teaching and sharing sales knowledge, not just selling
• Confidence standing in front of a room and facilitating training
• A people-first coaching style that balances process with empathy
• Initiative and a bias to action in a fast-paced contact centre

What's In It For You;

• Free Transport: Free bus service to and from work, organised around key shift times.
• Perfect Attendance Bonus: Be rewarded for showing up consistently, with monthly and annual attendance bonuses.
• Performance Incentives: Earn additional incentives for achieving your KPI and performance goals.
• Recognition & Awards: Great work gets noticed, with monthly and annual awards recognising performance, quality and contribution.
• Service Recognition: Your commitment is recognised with service awards at key milestones.
• Additional Leave: Long-serving team members can earn additional annual leave based on years of service.

Who is Symbos?

RCL Services is part of Symbos. Symbos is a growing, people-powered customer experience and business services organisation with more than 30 years of industry experience and 2,000+ employees across Australia, New Zealand, Fiji and the Philippines.

We're transforming customer experiences through innovative, people-centred solutions while creating meaningful opportunities for our people to develop their skills, grow their careers and make an impact. At Symbos, your growth is real, your contribution is recognised and your experience matters every day.

Come build your skills, your career and something meaningful at Symbos.

At Symbos, we're building teams that reflect the diverse customers and communities we serve. We welcome applications from people with a broad range of backgrounds, experiences and perspectives, and make hiring decisions based on skills, capability, potential and alignment with our values. If you require adjustments at any stage of the recruitment process, please let us know.

Our Approach to AI in Recruitment

AI is part of how we work at Symbos, including within our recruitment systems and processes. We believe candidates should understand where AI is used and, importantly, where people remain responsible for decisions.

During recruitment, we may use AI to help build skills profiles, summarise applications, search our candidate database and support the scoring of skills assessments. This gives our recruiters access to more information and helps them consider relevant skills and experience more effectively.

AI does not make our hiring decisions. It supports our recruiters by helping them access and interpret information, but decisions about your application and progression remain with people.

Using AI in Your Application

We encourage candidates to use AI where it can genuinely help. It can be a great tool to strengthen your application, research Symbos, prepare for interviews or practise for an assessment.

But don't let AI take away the most important part of your application: you.

Your experience, skills, ideas and personality are what we want to understand. Use AI to help you communicate those things more effectively, not to create experiences or skills you don't have. We ask candidates not to use AI to fabricate information on a resume, generate responses during an interview, or answer assessment questions where we've specifically asked you not to use AI.

Use AI to enhance your voice, not replace it.