About the role
Who we are
Our people are our greatest asset, and we are dedicated to fostering a positive culture where people are at the heart of everything we do. We believe in the power of collaboration and the importance of each team member in shaping our shared success. Our culture thrives on diversity, innovation, empowerment and progression. We live by our values and embrace creativity, using data driven insights and campaign effectiveness to deliver exceptional experiences for both our customers and our teams.
As an equal opportunity employer, we invest in our employees' development, prioritize their health and wellbeing, and nurture a culture that is ego free.
About the role
As a Sales Systems Support, you will be responsible primarily for a high volume of transactional updates to master data within multiple business applications, as requested by other departments. Providing Helpdesk support to internal business stakeholders, this is a hands-on role with a blend of application support responsibilities across several business system implementations.
A Day in the Life
Whilst there’s no typical day in the dynamic world of media, you can expect your role to involve the following:
- Responsible for reviewing and processing sales contract changes within the main business application.
- Responsible for inputting, updating, and maintaining data, ensuring accuracy between systems.
- Ensure changes made adhere to the business rules.
- Primary contact/helpdesk to respond to business user queries on the system and processes.
- Be a “Super-user” of the business system with a strong understanding of operations, procedures, and policies.
- Work with business units to assist in the resolution of support requests.
- Involved with system testing of new functionality, bug fixes and regression testing.
About you
Ideally, you’ll have a strong attention to detail and communication skills. In addition to:
Essential
- Excellent verbal and written communication skills
- Understanding of data Integrity, analysis and data processing
- Intermediate Excel capabilities
Desirable
- Demonstrated experience in application support, transactional processing
- Working with service desk applications and service management environments
- Previous experience in Out of Home Media Industry
Why join JCDecaux
At JCDecaux your wellbeing, health, and safety are our top priority. We value and reward your contributions and ensure Belonging and Inclusion are at the heart of everything we do.
Benefits on offer
- Opportunity to get an additional week of annual leave after your first year (25 days), volunteer leave, and dedicated celebration and wellness days.
- Participation in our bonus or OTE programs
- Access to comprehensive training and development opportunities, including personalised development plans and a range of in-person and online courses to support your career journey. Development which enables you to advance and reach your full potential.
- Parental leave and Market-leading fertility leave.
- Fully supported hybrid working arrangements (subject to role).
- Opportunities to be part of employee-led steering committees across Diversity & Inclusion, Reconciliation Action Plan (RAP), Corporate Social Responsibility (CSR) and Sustainability. Our dedicated DEIB committee champions are involved in initiatives like Pride Panel, International Women’s Day, and RAP. We also proudly partner with charities such as R U OK?, Oz Harvest, and Thread Together.
Join us and be part of a company where your ideas matter, your growth is a priority, and your contributions will help us lead the way in transforming the Out-of-Home landscape.