About the role
Position Overview
We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.
Responsibilities
- Answer and direct a high volume of incoming calls using a multi-line phone system
- Greet and assist visitors, clients, and vendors in a courteous and professional manner
- Transfer calls accurately and efficiently to appropriate departments
- Manage voicemail messages and ensure timely follow-up
- Schedule appointments and maintain calendars as needed
- Maintain reception area organization and professionalism
- Perform data entry and update customer information in CRM or internal systems
- Assist with administrative tasks such as filing, scanning, copying, and mail distribution
- Support internal departments with customer inquiries and documentation
- Maintain confidentiality of sensitive information
- Handle customer concerns calmly and escalate issues when appropriate