About the role
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across all liquid asset classes worldwide. We are a technology- and data-driven organisation applying a scientific approach to investing. By combining data, research, technology and trading expertise, we foster a collaborative culture that enables us to solve complex challenges and deliver high-quality returns for our investors.
Your future role within QRT
We are seeking a motivated and versatile Production Support Engineer to join our Sydney office. This permanent role suits candidates who thrive in fast-paced environments, enjoy supporting multiple technology domains (Trading Tools or Market Access), and are driven by operational excellence and technical innovation.
Key Responsibilities
Production Support (50%)
- Provide user and system support across multiple technology streams.
- Monitor, maintain and troubleshoot production systems, with a focus on data platforms and trading infrastructure.
- Respond to incidents and service requests, diagnosing issues affecting data flows, trading applications and related systems.
- Perform daily health checks of trading and data systems before market open.
- Manage and maintain static and dynamic databases, including resolving data integrity issues.
- Work with development and business teams to resolve pre-trade issues and implement improvements.
- Support application releases, including deployment, validation and rollback procedures.
- Maintain operational documentation and ensure adherence to internal controls and best practices.
- Participate in root cause analysis and collaborate with global teams to resolve complex incidents.
- Provide out-of-hours support when required.
Development & Automation (50%)
- Develop automation tools to improve operational workflows.
- Build scripts and applications for monitoring, alerting, data quality checks and recovery processes.
- Contribute to initiatives involving cloud platforms, CI/CD pipelines and system optimisation.
Required Skills & Experience
- 3+ years’ experience in technical support, ideally within trading or market access environments.
- Scripting experience in Python, Bash or PowerShell.
- Experience with Windows and Linux administration.
- Strong relational database knowledge (SQL Server, PostgreSQL).
- Experience supporting trading systems or financial market infrastructure.
- Strong analytical, problem-solving and communication skills with a strong sense of ownership.
Preferred Attributes
- Interest in supporting diverse technology areas and learning new domains.
- Ability to work independently and within global teams.
- Proactive approach to automation and process improvement.
- Experience with AWS or other cloud platforms.
- Exposure to crypto assets or crypto markets.
QRT is an equal opportunity employer. We value diversity and foster an open, respectful environment that supports collaboration, professional growth and a healthy work-life balance.