About the role
Rhode Island Children’s Dentistry & Orthodontics is seeking a friendly, organized, and patient-focused Patient Coordinator to join our team. We are committed to providing high-quality dental and orthodontic care while creating positive experiences for children, families, and patients of all ages. The ideal candidate is dependable, detail-oriented, and passionate about delivering exceptional customer service while helping the practice operate efficiently.
Website: Rhode Island Children’s Dentistry & Orthodontics
What You'll Do
As a Patient Coordinator, you will play an important role in creating a welcoming and seamless experience for patients and families. You will support the front office by coordinating appointments, assisting with patient check-in and check-out, answering questions, and working closely with the clinical team to maintain efficient patient flow.
What Makes You Successful
You are warm, organized, and genuinely enjoy helping people. You understand that the Patient Coordinator is often the first and last point of contact for patients and families and take pride in creating a welcoming experience. You communicate clearly, remain calm and professional in a busy environment, and are able to balance multiple priorities without losing attention to detail. You are a dependable team player who takes ownership of your responsibilities and works collaboratively to support both the patient experience and the success of the practice.
Why Join Us?
- Join a collaborative pediatric dental and orthodontic team serving children, teens, adults, and patients with special healthcare needs
- Work in a family-friendly environment focused on creating positive and comfortable dental experiences
- Support a practice offering pediatric dentistry and orthodontics under one roof
- Be part of a team that values patient education, individualized care, and strong relationships with families
- Work alongside experienced dental and orthodontic professionals
- Support a practice that utilizes current dental and orthodontic technology and treatment approaches
- Opportunities for professional growth and development
- Make a meaningful impact on patients and families throughout their dental journey
Your responsibilities will include
- Greet and welcome patients and families with warmth and professionalism
- Manage accurate patient check-in and check-out processes
- Schedule, confirm, and remind patients of appointments
- Handle incoming calls and patient inquiries in a timely and professional manner
- Assist patients and families with scheduling questions and general office needs
- Verify insurance benefits and assist with billing and financial questions
- Maintain accurate and organized patient records and information
- Support efficient patient flow and communicate with the clinical team regarding scheduling or patient needs
- Help create a positive and comfortable experience for children, parents, and caregivers
- Maintain patient confidentiality and follow HIPAA and other applicable privacy requirements
- Maintain a clean, organized, and professional front office environment
- Support the team with additional administrative responsibilities as needed
- Travel between the Coventry and East Greenwich locations as needed
- Perform other duties and responsibilities as assigned by management
Preferred Qualifications
- Previous experience in a dental or medical front-office setting preferred
- Previous pediatric dental experience is a plus
- Strong customer service and communication skills
- Excellent organizational and time-management abilities
- Strong attention to detail and accuracy
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable working with children, parents, and caregivers
- Professional, dependable, and team-oriented attitude
- Ability to learn and utilize practice management and scheduling systems
- Ability to work collaboratively with both clinical and administrative team members
Comprehensive Benefits Package
- Medical, Dental, Vision, and 401(k)
- Paid holidays
- Paid time off
If you're an organized, compassionate professional who enjoys working with patients and families and wants to be part of a collaborative pediatric dental team, we invite you to apply and join Rhode Island Children’s Dentistry & Orthodontics.