About the role
Children's Dental Center is seeking a full-time Front Desk Coordinator/Hospital Coordinator to be part of our amazing team!
Our goal at Children's Dental Center is to provide a fun environment where children can have a positive dental experience while providing them top-quality dental care. We are seeking dependable, fun, hard-working, proactive team players to join our practice. If you are a compassionate, detail-oriented person, committed to excellent patient care who enjoys working with children, we would love to meet you!
Office Hours:
- Monday: 7am – 5pm
- Tuesday: 7am – 5pm
- Wednesday: 7am – 1:30pm
- Thursday: 7am – 5pm
- Friday: 7am – noon
Responsibilities:
- Deliver a distinctive patient experience with every patient both in person and over the phone.
- Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
- Update necessary documents into patient chart.
- Schedule patients for dental treatment.
- Collect patient payments and post them to their patient ledger.
- Maintain a clean and welcoming patient waiting area.
- Additional duties as needed such as following up with patients, transferring records, and any other necessary tasks in our office.
- Must arrive on time and adhere to the attendance policy.
- Track required clearances, forms, and documentation according to office and hospital protocols.
- Schedule patients for dental procedures performed in a hospital setting.
- Communicate with medical insurance carriers to verify coverage requirements and determine medical necessity for treatment and procedures.
- Obtain and manage preauthorizations and predeterminations with medical and dental insurance providers.
- Coordinate and assist in the preparation of office-based general anesthesia procedures, ensuring all required documentation and authorizations are completed.
- Serve as a liaison between the practice, hospitals, insurance companies, and patients regarding treatment scheduling, authorizations, and procedural requirements.
- Respond to and assist with hospital-related inquiries, communications, and coordination as needed.
- Maintain accurate records of insurance communications, authorizations, and hospital correspondence to ensure compliance and continuity of care.
Requirements:
- Preferred at least 1 year of experience in a dental front office setting.
- Preferred at least 1 year of experience in hospital scheduling.
- Customer Service experience.
- Passion for delivering the best experience.
- Ability to collaborate and be team-oriented.
We offer competitive compensation, opportunities for professional growth, and a supportive work environment. If you meet the qualifications listed above, we encourage you to apply for this position!
Other Details
- Job type: full-time
- Expected hours: 35 – 38 per week
- Schedule: Monday – Friday
- Salary: $20.00 – $27.00 per hour depending on experience
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- More