About the role
Position Summary
The Patient Access Coordinator provides administrative and communication support to the Virtual Care Center team, ensuring smooth coordination of physician calls, accurate documentation in the medical record, and efficient clerical operations. This role requires familiarity with healthcare workflows, strong organizational skills, and the ability to communicate clearly and professionally with physicians, clinical staff, and patients.
Key Responsibilities
Clerical & Administrative Support
- Perform general clerical duties including data entry, scanning, filing, and record maintenance.
- Maintain accurate, organized, and confidential patient and operational records.
- Support the day-to-day administrative needs of the Virtual Care Center team.
Call Management & Physician Communication
- Receive incoming calls from physicians, advanced practice providers, and other healthcare professionals.
- Identify the purpose of the call and promptly route or delegate to the appropriate physician or team member.
- Maintain a calm, professional demeanor while managing multiple incoming calls.
Documentation
- Accurately document all relevant information from calls into the designated medical record system in accordance with organizational policies and regulatory standards.
- Ensure timely and complete updates to patient charts as directed by clinical staff.
Coordination & Support
- Collaborate with the Virtual Care Center team to ensure efficient workflows and timely communication.
- Escalate urgent calls or patient concerns immediately to the appropriate clinical leader.
- Support quality and performance improvement initiatives within the Virtual Care Center.
Qualifications
- High school diploma or equivalent required; additional training or coursework in healthcare administration preferred.
- Minimum 1–2 years of experience in a healthcare setting, preferably in a unit secretary, clerical, call center, or administrative role.
- Familiarity with medical terminology and healthcare workflows required.
- Proficient in Microsoft Office Suite and electronic medical record (EMR) systems.
- Strong verbal and written communication skills with a focus on clarity, professionalism, and active listening.
- Ability to multitask, prioritize work, and remain composed in a fast-paced environment.
- Commitment to maintaining confidentiality and adhering to HIPAA regulations.
Core Competencies
- Communication: Clear, professional, and timely interactions with physicians, staff, and patients.
- Attention to Detail: Accurate data entry and documentation.
- Teamwork: Works collaboratively to support Virtual Care Center operations.
- Problem-Solving: Quickly identifies the appropriate routing for physician calls.
- Customer Service: Maintains a positive and helpful approach in all interactions.