About the role
Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com
About the Role & Team
As a Partner Success Manager, you will join the Partner Success team, part of the Consumer Business Unit, Service Providers division.
The team is responsible for growing Bitdefender's strategic telecom operator partnerships: turning integrated security products into adopted, monetized services inside the partner's own customer base, and keeping Bitdefender's roadmap aligned with the operator's commercial strategy.
In this role, you will contribute to the rollout of cybersecurity vertical for our telco partners, working closely with Sales, Product Management, Marketing, Technical Integration and Support, as well as the partner's own product, marketing and commercial teams.
This position offers the opportunity to own a strategic operator partnership end to end: the relationship, the go-to-market, and the revenue line, with the reach to put security in front of millions of subscribers and the mandate to shape what gets built next.
Key Responsibilities
Partner relationship management
- Act as the main point of contact for the partner, building a strong multi-point relationship across their organization rather than a single channel
- Understand the partner's business goals and challenges, and proactively match them to Bitdefender's cybersecurity and privacy portfolio
- Visit the partner regularly to deepen the relationship across functions and seniority levels
- Drive portfolio expansion within the partner (land and expand), together with the Sales Director
Performance monitoring
- Own product metrics: roll-out, adoption, active userbase, retention
- Own financial metrics: revenue, invoicing, forecast, ARPC
- Build and maintain opportunity funnels, dashboards and reports; identify trends, gaps and growth opportunities
- Create visibility on product performance internally and with the partner, and propose improvement actions
Go-to-market & revenue generation
- Drive product launch and roll-out, holding the partner to agreed GTM dates
- Identify upsell and cross-sell opportunities within the partner base
- Develop joint marketing and sales campaigns with the partner that drive demand and conversion
- Analyze partner campaigns and optimize the marketing mix across the full funnel: education, awareness, interest, purchase, onboarding (download and activation), usage, upsell, renewal, retention, win-back
Collaboration
- Work cross-functionally with Sales, Product Management and technical teams to align partner strategy with company goals
- Gather partner feedback on product features and experience, and coordinate custom requirements with Product Management
Qualifications & Skills
Must-have:
- Proven experience in a partner-facing, commercial or marketing role, ideally in telecom or technology
- Ability to manage complexity and multiple stakeholders, and to translate technical concepts for non-technical audiences
- Analytical mindset: comfortable interpreting performance data and making data-driven recommendations
- Exceptional communication, negotiation and interpersonal skills
- Results-oriented, with a track record of meeting or exceeding targets
- Confidence to take the lead when a situation requires it
- Fluent in English and French
- Bachelor's degree in Business, Marketing, Computer Science or a related field, or equivalent practical experience
- Willingness to travel to the partner several times / year.
Nice-to-have:
- Experience working with or inside a telecom operator, MVNO or service provider
- Background in consumer subscription businesses and funnel economics (activation, retention, churn, ARPU)
- Familiarity with cybersecurity, privacy or digital trust propositions
- Experience running joint go-to-market campaigns with a partner brand
- Master's degree
- Additional European languages
Why Bitdefender?
At Bitdefender, you'll be part of a mission-driven company that is shaping the future of cybersecurity. We foster a culture of innovation, ownership, and continuous learning. You'll have the opportunity to work with highly skilled professionals, contribute to impactful global projects, and grow your career in a fast-paced, technology-driven environment.
Trusted. Always.