About the role
Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com
Joining the Bitdefender team means working in a transparent, friendly environment where people with energy, creativity, enthusiasm, and commitment work together to achieve ambitious goals. We support our teammates’ development and professional success, and we are proud of both our security solutions and the team behind them.
Responsibilities
- Provide technical support for Bitdefender Consumer Products via email, phone, chat, and remote sessions.
- Work primarily with Microsoft Windows, as well as macOS, iOS, and Android.
- Manage Helpdesk tickets and workflows, keeping customers informed through timely updates.
- Investigate and resolve requests received through dedicated support channels.
- Share technical product information with other teams.
- Gather complete and relevant information to escalate complex issues to higher support tiers.
- Develop, follow, review, and improve working procedures.
Requirements
- Proficiency in both English and French, written and spoken, is mandatory.
- Advanced Windows troubleshooting skills.
- Knowledge of macOS and Android fundamentals.
- Knowledge of network communication protocols would be an advantage.
- Basic Linux knowledge is a plus.
- Previous exposure to antivirus software and malware functionality is a plus.
- A customer-oriented approach.
- Strong communication and information-sharing skills.
- A focus on results and problem-solving.
- Initiative and a proactive attitude.
- Previous experience in a similar role is a plus.
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