About the role
Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking a Order Fulfilment Specialist in Culloden, WV. If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!
Position Summary
The Order Fulfillment Specialist ensures confirmed Sales Orders comply with policies and procedures while optimizing site allocation to ensure on-time shipping. This position requires extensive communication with multiple departments throughout the quote-to-cash cycle and demands strong analytical, problem-solving, and coordination skills.
Tasks/Duties/Responsibilities
- Serve as primary contact for Sales and Distribution for process exceptions and corrections
- Review daily distribution orders to ensure on-time delivery requirements are met
- Audit Sales Order for accuracy and completeness prior to releasing material for shipment
- Coordinate with Production Planning and Distribution to ensure product availability and proper order flow
- Research, troubleshoot, and resolve order-related exceptions
- Continuously evaluate processes, procedures and policies to identify efficiency and improvement opportunities
- Maintain consistent documentation and transactional accuracy
- Other duties as assigned
Knowledge/Skills/Requirements
- Associates Degree in business-related or technical field required. Bachelors preferred
- Proficiency with company software, including QAD, SalesForce, Microsoft Office Suite
- Ability to multi-task, prioritize and manage time effectively
- Strong attention to detail with excellent organizational and follow-up skills
- Strong analytical and problem-solving abilities
- Effective written and verbal communication skills
- Ability to collaborate with internal and external
Reports To
- Inventory and Planning Manager
The perks of joining our Team
- Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
- Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
- Predictable, set schedules that support work-life balance - no rotating shifts
- 401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
- Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
- Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
- Annual bonus potential up to $3,000 - through performance incentive programs
- Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
- See all benefits we offer here