About the role
Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an IT Support Technician in Houston, TX If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!
Position Summary
The IT Support Technician provides primary support for workstations, network devices, and peripheral equipment in a desktop and help desk environment. This position requires the ability to successfully handle multiple priorities and possess a high level of discipline while remaining flexible. A successful candidates will be required to provide IT support to all customer levels in a manufacturing environment up to and including presentations and explanation of projects to upper level management.
Tasks/Duties/Responsibilities
- Provide technical support for both hardware and software issues our users encounter
- Manage the configuration and operation of client-based computer operating systems (laptops, desktops, and thin clients)
- Maintain inventory overview of hardware and software.
- Develop and present equipment, software, and policy training to staff and end users
- Maintain documentation of processes, policies, and systems
- Perform hardware and software upgrades to ensure all systems are up-to-date
- Test system updates and patches, as well as application rollouts and troubleshoot issues
- Provide support for user accounts, permissions, and passwords and ensure users can securely access data
- Contribute to team effort by accomplishing related results as needed.
- Provide help desk support and specialized technical assistance to system users, escalating issues as necessary
- Other duties as assigned
Minimum Knowledge/Skills/Requirements
- High School diploma or equivalent
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
- Previous experience in Desktop Support, troubleshooting, deployment, and asset management
- Excellent written and verbal communication skills
- Excellent analytical, problem solving, and organizational skills
- An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
- Willingness and ability to work in an on-call rotation
- On-Site Position (No Remote work available)
Preferred Knowledge/Skills/Requirements
- Bachelor’s degree in Computer Science or IT related field
- A+, Network +, or other primary technical certifications
- Ability to explain complex IT concepts in simple terms
- Proven ability to work with a high degree of autonomy
- Experience with VMWare Horizon
Reports To
- IT Supervisor - Client Services and Cybersecurity
The perks of joining our Team
- Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
- Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
- 401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
- Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
- Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
- Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
- See all benefits we offer here