About the role
TMR are seeking a permanent AO3 Operations Support Officer in Hervey Bay on a full-time basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and builds enduring relationships.
Some of your responsibilities will include
- Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
- Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
- Administering a range of passenger transport products, including exercising delegated authority to assess applications and determine outcomes in accordance with relevant legislation, policy and procedures.
- Supporting the delivery of school transport services, including administering the School Transport Assistance Scheme (STAS).
- Assisting with performance monitoring of service contracts and accreditations.
- Maintaining your knowledge and understanding of procedural and legislative guidelines.
Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.
Applications will remain current for 12 months.