About the role
Job Summary
The Junior Systems Administration Specialist is responsible for assisting with the management of the Travel and Expense and e-Procurement system and will assist with the support interface between the Director of Procurement Systems & Analytics, SAP Ariba, SAP Concur, IT and external suppliers. This position will work in concert with the Systems Administration Team for the functional upkeep and maintenance of all modules of the University’s Travel and Expense and e-Procurement systems. The Junior Systems Administration Specialist will also aid with supporting continuous process improvement to advance existing workflows and integrations and providing support and maintenance to all procurement related systems.
Essential Functions
- Responsible for the assistance of the functional upkeep and maintenance of all of the modules included in the University’s Travel and Expense and e-Procurement systems including adding and maintaining users; designing and adjusting forms and workflows; conducting various systems testing; working within test environments to ensure smooth transition of upgrades into production and providing support with procurement system implementations. The University currently supports travel and expense software, in addition to procure-to-pay with requisition/PO, supplier, AP, and contract management modules.
- Assist with the analysis and evaluation of major system functioning to identify and resolve system issues daily including stalled orders; user terminations; ERP integration file feeds; and document distribution failures. Provide regular support to end-users with technical inquiries. Seek out and recommend continuous improvement initiatives.
- Ensure consistent and professional communication and customer service is provided to University suppliers and community. Provide necessary support to both suppliers and University community as needed to ensure the University’s e-Procurement system is performing according to existing policies, procedures, and timetables of the University.
- Provide assistance with procurement audit support: includes evaluation of the current state of compliance; identification of root cause; development and implementation of a corrective action plan.
- Support the extraction and analysis of data from both internal and external sources in response to routine, ad hoc queries and/or audit related requests.
- Perform ad-hoc assignments as required.
Required Qualifications
- Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
- Minimum of two years office work experience.
- Proficiency with Microsoft Suite.
- Must exhibit strong customer service and professional communication skills, both verbal and written.
- Demonstrates analytical experience with the knowledge of financial and accounting concepts.
- Understanding of Purchasing and Accounts Payable policies and systems, Higher Education preferred.
- Detail-oriented with ability to work both independently and as part of a team.
Preferred Qualifications
- Experience with Ellucian’s Banner, Hyperion.
- Two years office work experience in higher education.
- Understanding of Purchasing and Accounts Payable policies and systems in higher education.
Location
- Hybrid/Flexible Work Arrangement
Additional Information
This position is classified as Exempt, grade I. Compensation for this grade ranges from $ 45,330.00 to $ 68,000.00 per year. Please note that the offered rate for this position will vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
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