About the role
Take the Lead in Overseeing Night Operations & Guest Services!
Are you an experienced hotel professional looking for an exciting role that combines guest interaction, accounting responsibilities, and night shift independence? TownePlace Suites Atlanta Buckhead is seeking a Night Auditor to oversee the hotel’s overnight operations, manage financial tasks, and provide exceptional guest service.
Schedule: Evening shifts (3 PM-11 PM) and Overnight shifts (11 PM-7 AM); flexibility required for weekends and holidays.
What You’ll Be Doing:
- Front Desk Operations
- Handle the check-in and check-out process for guests, making sure they have a seamless and welcoming experience.
- Greet guests with a sincere, friendly welcome, using clear communication to answer questions about local attractions, hotel amenities, and other requests.
- Coordinate with restaurants and bars to ensure smooth file maintenance and system resets for next-day operations.
- Address and resolve guest concerns with empathy and proactive solutions.
- Night Audit & Financial Reporting
- Balance revenue and settlement accounts nightly, reset the system for the next day, and generate daily reports (Guest Ledger Summary).
What We’re Looking For:
- Amazing guest service skills.
- Previous hotel experience is preferred but not required.
- Ability to listen and address guest and employee concerns with empathy and proactive solutions.
- Proficient with computers and comfortable with moderately complex systems.
- Strong communication skills in English and excellent telephone etiquette.
- Ability to observe and detect potential emergency situations.
Physical Requirements:
- Must be able to sit, stand, and walk for long periods of time.
- Light work, including lifting up to 30 pounds occasionally and 20 pounds frequently.
Perks & Benefits:
- Comprehensive health, dental, vision, life insurance, and 401k match.
- Be part of a global brand with opportunities for growth within the company.
Why You’ll Love Working with Us:
At TownePlace Suites Atlanta Buckhead, we take pride in creating a friendly, team-oriented environment that empowers our employees to grow. As a Night Auditor, you'll have the opportunity to gain valuable experience in both guest services and financial operations while working with a global hospitality leader.
Ready to Make an Impact?
Apply today to join our team and become a key part of the overnight success of Towne Place Suites Atlanta Buckhead. Help us deliver outstanding guest experiences and ensure smooth operations during our night shifts!
Apply Now and Take the Next Step in Your Hospitality Career!
EEOC Statement: TownePlace Suites Atlanta Buckhead is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. TownePlace Suites Atlanta Buckhead fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.