About the role
What We Do
Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.
About This Job
As an IT Consultant, you’ll be providing technical support to employees. Whether it’s crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you’re ready for whatever the day brings. You’ll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and off boarding. You’ll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships.
This role is currently hybrid with 1 to 2 fixed days onsite at HQ and 1 to 2 days supporting clients at their offices. The expectation is to transition to fully onsite at HQ later this year when we move into our new office space.
Shift: 9:00AM-5:30PM EST, Monday-Friday
At this time, Network Right is not able to provide visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future.
What You’ll Do
- Be the dedicated support technician on a variety of accounts/clients all in different industries and environments
- Assist on IT project deployments (MDM rollouts, Network configurations, etc)
- Configure and support Mac OS and Windows devices in office and environments
- Manage physical assets such as inventory, cable management, and the general workspace
- Manage and support identity platforms that govern application access such as Okta and Google Workspace
- Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
- Help configure automations and tooling especially as it relates to on-boarding and off-boarding flows
- Facilitate IT shipments such as on/off-boarding packages and equipment
- Travel to client sites in NY on scheduled and emergency case-to-case basis
- Perform ad-hoc and miscellaneous IT tasks
About You
- Bachelor's degree in a computing related discipline
- 3-4+ years of experience in an IT focused role
- Experience with Mac OS and Windows
- Customer-service oriented with strong communication skills
- Passion for IT as well as building relationships
- Curious, self-starter, collaborative, and adaptable in an ever-changing field
Benefits
- ❤️🩹 Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
- 💸 Compensation, Rewards & Recognition
- 401(k) + 4% company matching
- Annual Bonus Program
- 🌴 Balance
- Flexible Time Off
- 📚 Learning & Development
- Flexible certification and learning stipends and reimbursements
- 🤝 Culture
- Biannual company retreats
- Social events
- Wellbeing events and programs
- ➕ Extras
- Home internet and mobile reimbursement
- Monthly meal stipend
- Commuter benefits
- Interview Plan: Round 1
- Phone call with recruiter
- Round 2
- 45 min Zoom call with IT Manager
- Round 3
- 45 min with IT Manager
- 45 min with Service Manager
- Final Round - Onsite:
- 30 min with CEO
Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.