About the role
Campus
OSU-Stillwater
Contact Name & Email
Susan Bain, susan.bain@okstate.edu
Work Schedule
Monday through Friday, 8:00am-5:00pm
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$18.00 - $21.50
Special Instructions to Applicants
For full consideration, please include a resume, cover letter and contact information for three professional references.
About this Position
Serves as the first point of contact for students and employees with benefits-related questions or concerns by providing exceptional customer service, answering inquiries, processing requests, and directing individuals to the appropriate specialist or vendor when needed. Develops an in-depth knowledge and understanding of the OSU A&M benefit and retirement plans as well as the OSU student health plan in order to administer plans in accordance with plan documents, policies and/or federal and state regulations; i.e. determine eligibility, determine allowable changes to plan elections, and adhere to various federally mandated regulations and limits. Assists employees in resolving benefit issues utilizing direct contact with various departments, payroll, technical teams, and vendors. Identifies potential system-wide benefit issues and proactively escalates as necessary to resolve further misapplication or miscommunication of OSU benefit plans. Presents benefit and retirement information at New Hire Orientation, annual enrollment benefit meetings and other benefits-related events. Must adhere to confidentiality practices established and regulated through HIPAA. Participates in a rotational set of duties; i.e. health default, departmental inbox, LTD purge. Must become a Notary and will be required to notarize documents as necessary.
Required Qualifications
- High School/GED (degree must be conferred on or before agreed upon start date)
- Two years’ experience in customer service. Post-secondary education may be substituted for experience.
Skills, Proficiencies, and/or Knowledge
Must be a self-starter and work independently. Must possess effective verbal and written communication skills and be comfortable making presentations in group settings. Must be proficient with a variety of software (word processing, spreadsheet, data base, scanning etc.). Must be able to work well in a diverse environment. Critical thinking and problem-solving skills. Accuracy and consistent attention to detail is required. Physical Requirements: Must be able to sit or stand for long periods of time. Must be able to work on the computer for most of the day.
Preferred Qualifications
- Bachelor's degree in HR or Business related field.
- Two years experience in employee and/or student health plans.