About the role
HEAD OF GLOBAL RETAIL (OFFLINE STORES)
Location: Hong Kong or Asia-Based (Significant International Travel)
ABOUT THE ROLE
CASETiFY is scaling its physical footprint from a growing store network into a highly disciplined, world-class offline retail business. We are looking for an exceptional Head of Global Retail to take total P&L ownership of our physical stores globally.
This is a builder mandate: you will architect our brick-and-mortar operating playbook, drive four-wall unit economics, enforce expansion discipline, and turn physical stores into high-yield brand hubs.
KEY RESPONSIBILITIES
- Own the global offline P&L. Drive same-store sales, store EBITDA, inventory turnover, and faster store payback periods.
- Define standardized store formats, visual merchandising, staffing models, and operating playbooks across all physical markets.
- Lead global store expansion, portfolio reviews, and tough decisions on relocations, underperforming doors, and capital allocation.
- Establish unified store scorecards, operational rhythms, and field leadership standards across regions.
- Leverage physical spaces to increase attachment rates, build brand trust, and convert customers beyond phone cases.
- Connect physical stores with Brand, Product, E-Commerce, Supply Chain, and Finance to optimize overall business growth.
REQUIREMENTS
- Direct financial accountability (P&L ownership) for multi-store brick-and-mortar networks.
- Clear track record of lifting four-wall margins, same-store sales, and store productivity.
- Experience building retail frameworks, operating rhythms, and teams across multi-country markets.
- Strong judgment across store labor allocation, inventory management, retail metrics, and physical expansion.
- Experience scaling an offline store network from ~30–50 doors to 100+ stores globally.
- Background in premium consumer, fashion, accessories, lifestyle, beauty, or consumer tech retail.
APPLY
Ready to build our global brick-and-mortar business from the ground up? Submit your CV and key retail growth achievements.