About the role
Position Overview
Are you interested in joining one of the fastest-growing home services teams in the Greater Cincinnati area?
We are looking for an experienced Residential Garage Door Technician to join our growing team. In this hands-on role, you will install, maintain, troubleshoot, and repair residential garage doors, openers, and related components.
The ideal candidate takes pride in quality workmanship, values customer service, and can work safely and independently in residential settings.
No sales quotas or responsibility for selling products or services!
Key Responsibilities
- Install, replace, adjust, maintain, troubleshoot, and repair residential garage doors, openers, tracks, rollers, cables, weatherstripping, trim, hardware, and related components.
- Inspect job sites, verify measurements and work orders, identify installation conditions or safety concerns, and communicate any work outside the approved scope.
- Safely remove and dispose of existing doors and materials in accordance with company procedures.
- Use appropriate tools, manufacturer instructions, and approved methods to install, align, secure, and test equipment.
- Follow specialized safety procedures when working with springs, cables, and other components under stored tension.
- Communicate with homeowners throughout the job, explaining completed work, basic operation, maintenance needs, and relevant safety precautions.
- Protect customer property, maintain a clean and safe worksite, remove debris, and verify customer satisfaction.
- Accurately document materials, inspections, photos, work performed, and job completion.
- Coordinate with dispatch, field teams, and management as needed.
- Maintain assigned tools, equipment, PPE, inventory, and company vehicle in safe working condition.
- Report equipment defects, incidents, and safety hazards promptly.
- Assist with other assigned Home Services field work consistent with training and qualifications.
Required Qualifications
- Previous experience in residential garage door installation or repair.
- Strong mechanical aptitude and experience working with tools and equipment.
- Electrical experience, including wiring sensors or garage door openers.
- Ability to safely lift up to 75 lbs.
- Ability to climb and work from ladders safely.
- Strong customer service and communication skills.
- Valid driver's license with a clean driving record.
Previous handyman experience or an electrical background is a plus.
Ideal Candidate
- Provides excellent customer service and builds trust with homeowners.
- Communicates clearly and professionally when explaining services and completed work.
- Is detail-oriented and takes pride in quality workmanship.
- Demonstrates strong problem-solving skills and mechanical aptitude.
- Values safety, accountability, and continuous learning.
Benefits
- Competitive hourly pay.
- Company vehicle and gas card.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
Physical Requirements & Work Environment
This position works primarily in residential homes and outdoor field environments. Employees may be exposed to varying weather conditions, extreme temperatures, dust, noise, and potential electrical, mechanical, and other job-related hazards.
The role involves regular physical activity, including standing, walking, bending, kneeling, squatting, climbing ladders, and navigating uneven or elevated surfaces.
Employees must be able to lift, carry, push, or pull tools, equipment, and materials weighing up to 75 lbs. The position also requires regular use of hand tools, power tools, specialized equipment, and company vehicles.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus. Effective communication skills, including listening and speaking, are essential.
Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.
#HLP2
Pay Range
$20—$25 USD
About HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
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