Executive, Retail (Sales)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Proactively scout, identify, and approach potential shippers and SMEs within the retail area.
• Conduct direct selling through walk-ins, cold outreach, field canvassing, and business visits.
• Build a strong sales pipeline through aggressive prospecting and continuous follow-ups.
• Pitch Ninja Van services confidently and tailor solutions to customer needs.
• Work closely with Area Manager to push regional sales initiatives and maximize conversion.
• Achieve individual sales targets for revenue, parcel volume, and shipper acquisition.
• Maintain daily tracking of leads, visits, and sales performance.
• Execute sales campaigns, promotions, and product pushes as assigned.
• Upsell and cross-sell to maximize revenue from new and existing customers.
• Take ownership of results continuously seek ways to grow accounts and expand share.
• Provide onboarding guidance to new shippers (dashboard, product selection, billing basics).
• Ensure customers understand core NV services and value propositions clearly.
• Maintain positive relationships to encourage repeat shipments and increased usage.
• Gather customer insights and escalate sales-related feedback.
• Maintain accurate and timely documentation of all sales activities.
• Ensure data accuracy in lead logs, pipeline updates, and customer information.
• Submit daily/weekly updates to Area Manager.

Job Requirements

• Minimum Diploma in Business, Marketing, Sales, or related field.
• Minimum 1–3 years of direct sales, field sales or business development experience (logistics, FMCG, retail sales preferred).
• Fluent in English & Bahasa Malaysia (Mandarin is an added advantage).
• Proven track record in hunting, cold acquisition, and achieving sales targets.
• Strong hunter mindset, hungry for sales, driven, and persistent.
• Not afraid to approach new customers and initiate conversations.
• High confidence in pitching, negotiation, and closing deals.
• Resilient, self-motivated, and able to handle rejection positively.
• Strong interpersonal and communication skills.

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