About the role
Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.
Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.
Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.
Position Overview
As an Arena Experience Event Staff member, you will be responsible for delivering exceptional customer service and ensuring a safe, welcoming, and enjoyable experience for all guests. You will play a vital role in creating Monumental memories by maintaining a proactive presence throughout the arena and assisting with guest needs.
Are you enthusiastic, motivated, and energetic seeking to work in a fun, team-oriented, fast-paced environment?! We'd love to hear from you!
Key Responsibilities
- Greet all guests in a pleasant and professional manner as they enter the arena. Provide accurate building/arena information as needed.
- Proactively supervise assigned areas to ensure guest safety and wellbeing.
- Carry out arena policies courteously and consistently.
- Maintain cleanliness and report any hazards, damage, or spills in seating areas.
- Address and resolve guest concerns including seating issues, complaints, or disputes; escalate as needed.
- Validate tickets and provide access guidance to guests, including those with accessibility or sensory needs.
- Control access to restricted areas by checking credentials and verifying authorization.
- Ensure all aisles, walkways, and portals remain clear; maintain closed curtains when required.
- Use handheld communication devices to report incidents and complete accurate, timely incident reports.
- Respond to guest injuries or illnesses and assist with emergency procedures.
- Observe and implement “stop in play” rules during home games.
- Support event operations by setting up or relocating equipment (e.g., tables, chairs, signage, stanchions).
- Perform other duties as assigned based on event needs.
Qualifications
- Must be available for at least 65% of scheduled events per month, including nights, weekends, and holidays.
- High school diploma or equivalent.
- At least 6 months of relevant customer/guest service experience preferred.
- Strong interpersonal and verbal communication skills.
- Ability to remain professional, composed, and proactive in high-pressure or fast-paced environments.
- Access to reliable transportation.
- Requires prolonged standing, walking and stair climbing to access full range of the arena.
- Ability to lift and/or move up to 20 pounds unassisted.
- Flexibility to work flexible shifts (typically 4–6 hours).
Pay Rate: $20.55 USD/hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.