About the role
Classification Title:
End User Computing Spec I
Classification Minimum Requirements:
Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Job Description:
Helpdesk Role
-Monitor helpdesk for incoming tickets and proactively communicate with customers.
-Answer incoming help desk calls and create service tickets as needed.
-Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
-Create and maintain DCP IT documentation used to track projects, issues, and document processes.
Computer and Peripheral Support
-Install new or existing computers and peripheral equipment for customers.
-Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
-Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
-Assist DCP departments with IT equipment relocation.
Operating Systems and Software Support
-Install, configure, and troubleshoot Windows and Mac operating systems.
-Install, troubleshoot, and resolve issues with various software.
-Communicate with 3rd party vendors to troubleshoot as needed.
Enterprise Management Tools
-Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
-Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
-Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.
Other Duties as Assigned
-Perform college-wide equipment inventory as directed by the IT Supervisor.
-Provide IT-related reports to the IT Supervisor as needed.
-Develop basic user guides for common tasks.
-Other duties assigned by the IT Supervisor or college leadership.
Expected Salary:
$20.59 - $23.95/hour
Required Qualifications:
Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Preferred:
-CompTIA A+, or equivalent certification.
-Knowledge of computer concepts, terminology, and analytical techniques of troubleshooting IT-related issues.
-Experience with any of the following: Active Directory, SCCM, JAMF, Microsoft Entra, Microsoft Intune.
-Experience with Windows and Mac operating systems in an enterprise environment.
-Demonstrated excellence in customer service, both in-person and over the phone.
-Ability to effectively create and maintain documentation.
Special Instructions to Applicants:
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:
No