Driver Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are looking for an enthusiastic and motivated Driver Operations Associate who can work well under pressure and has great communication skills. The ideal candidate should not be afraid to try new things and get ready to make history together with the rest of the ops team at Lalamove Malaysia. You will be in charge of scheduling and training Lalamove drivers and will need to take full ownership of a crucial component of our business. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.

Think you are up for it? Apply now and join the team in Johor Bahru, Malaysia to experience the thrill of disrupting the logistics industry!

What you'll do

Administrative Tasks

• Vehicle Change Process: Manage and execute vehicle change procedures, ensuring all documentation is accurate and up to date.
• Account-Related Enquiries: Address and resolve account-related inquiries from drivers and other stakeholders efficiently and professionally.
• Data Management: Maintain accurate records of all administrative activities, including vehicle changes and account updates.
• Reporting: Prepare regular reports on administrative activities and submit them to the team lead.

Front House Support

• Bag Distribution: Oversee the distribution of bags to drivers, ensuring each driver receives the correct items promptly.
• Walk-In Enquiries: Assist drivers with their queries upon arrival at the driver center, providing information and resolving issues as needed.
• Customer Service: Deliver exceptional customer service to all visitors and drivers, creating a welcoming and supportive environment.

Driver Education

• Platform Training: Conduct training sessions for drivers on how to use the platform effectively, ensuring they understand all features and best practices.
• Service Quality: Educate drivers on service quality standards and procedures to maintain a high level of service excellence.
• Feedback: Collect feedback from drivers regarding the platform and training sessions, and report insights to the team lead for continuous improvement.

Additional Ad-Hoc Tasks

• Team Support: Assist with various tasks as assigned by the Team Lead, which may include event planning, logistics support, or other administrative duties.
• Flexibility: Be prepared to take on new challenges and responsibilities as the needs of the team and the organisation evolve.

What we seek

• An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background)
• An ambitious individual who has a go-getter attitude to bring solutions and ideas to the needs of the daily operations
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
• Autonomous and adaptable attitude to cope with an ever-changing working environment
• Strong understanding to adhere to company process and SOPs and provide accurate, valid and complete information by using the right methods/tools

What you’ll need

• Diploma or higher in any field
• Previous experience in driver/community management or field team recruitment is a plus