About the role
In a nutshell
Are you passionate about Learning & Development and delivering smooth digital learning experiences at scale? Join our L&D team at Amsterdam HQ as our Digital Learning Administrator! At Picnic, we are revolutionizing the grocery industry with our innovative, app-only service. As the technical backbone of our digital learning infrastructure, you will ensure our 20,000+ operational employees and 500+ leaders have seamless, secure, and reliable access to the training they need. You’ll keep our LMS (the Picnic Academy) running like clockwork while creating engaging content and supporting platform innovation to optimize learner experience across all markets (the Netherlands, Germany, and France).
Tricks of the trade
Maintains learning platform and innovates for optimal learner experience (70%)
- Access & permissions: Manage user access integrations (partnering with Tech teams) to guarantee smooth onboarding, role-based access, and automated content triggers
- Content architecture: Build and maintain a scalable content library with clear naming conventions and version control across languages to prevent content clutter.
- Technical maintenance & security: Resolve open tech support tickets, serve as primary point of contact for the LMS provider, and handle bug escalation processes.
- Operational analytics: Build and maintain (Tableau) dashboards to track completion rates, deliver periodic stakeholder reporting, and translate learning data into actionable business insights.
- Self-service & enablement: Empower the wider L&D team and operational stakeholders through practical training, toolkits, and hands-on guidance to manage basic LMS operations.
- Platform innovation: Implement new platform initiatives to improve the learner experience and automate system processes to reduce manual labor.
Updates & creates digital content (30%)
- Content creation: Lead small projects for engaging digital content creation in close collaboration with operational colleagues.
- Platform updates: Upload, test, and publish updated content, assets, and learning paths, ensuring a seamless learning experience.
We’re looking for
- Finished Bachelor’s or Master’s degree (preferably in HR, EdTech, Information Systems, or Business Management)
- 2–4 years of hands-on experience managing and administering an LMS or HR platform
- Technical savvy: Strong grasp of system integrations, content access automations, and data analytics
- Experience with data visualization tools (preferably Tableau)
- Fluency in English; Dutch, German, and/or French is a strong plus
- Highly structured, detail-oriented problem solver who loves streamlining platform workflows
- Strong connector who effectively collaborates with Operational colleagues, HR/Workday, IT, and Security teams
Picnic perks
🥗Fresh Lunch, coffee, and snacks
Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
🚵🏼Health insurance discount & bike plan
We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate
✍🏼Learning & development
You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.
All the rest
At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.