About the role
Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.
Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.
The Wow
Get ready for an incredible opportunity that awaits you at Betsson Group! As a valued member of our team, you'll play a crucial role in our Customer Service department, working towards our shared goal of providing the best Customer Experience. But that's not all – at Betsson, we believe in limitless possibilities for growth and learning.
Join us in embracing the future of work with our Hybrid Work From Home (WFH) model, offering you the freedom to work three days in our friendly office and two days from the comfort of your own home.
To excel in this role, we're looking for individuals who can:
- Provide exceptional customer support in both English and Danish, utilizing various communication channels such as emails, chats, and phone calls.
- Deliver prompt and accurate resolutions to customer inquiries, always striving to go above and beyond to exceed their expectations.
- Collaborate with our amazing team members to create a seamless and personalized customer experience that sets us apart.
- Adhere to our company policies and procedures, including following guidelines for player safety, protection, and responsible gaming.
What's in it for me?
When you join Betsson, you'll be part of a fast-paced, multicultural environment where growth is encouraged and valued. Expand your skills and knowledge within the thriving iGaming industry as you embrace the values of One Betsson. As a proud Betssonite, you'll also enjoy a range of exciting perks and benefits.
You're good at
- Verbal and written communication in Danish and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face to face, online or via phone calls
- Multi-tasking and time management
What we offer?
We offer a variety of exciting benefits to our employees, including:
🥘Lunch provided between Monday to Friday on site
🧘♀️Wellbeing allowance per year
💲Work from home allowance
🏡Hybrid model
💻2 weeks of remote work (abroad)
📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
🎂Milestone birthday
🏥Private Health Insurance
♿Temporary Total Disability & Personal Accident Insurances
🛡️Life & Corporate Travel Insurance
💵Discounts with local companies in Malta
💰Optional Pension Plan
✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
Good to know
- Salary: You'll receive a competitive base salary along with a bonus scheme.
- Work hours: morning and afternoon shifts
- Location: St Julians, Malta
- Generous relocation package offered