About the role
Customer Service Advisor
Hiring Manager: Emily Brooks
Reading/Hybrid
The Opportunity
We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.
Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service.
The role will involve:
- Providing first line support via telephone, email, and written correspondence.
- Managing customer enquiries from initial contact through to resolution.
- Processing environmental searches accurately and within agreed service levels.
- Delivering expert advice on Landmark products and services.
- Recording customer interactions accurately within CRM and support systems.
- Identifying opportunities to support sales through upselling and cross-selling where appropriate.
- Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
- Supporting customer campaigns, surveys and outbound communications when required
About You
You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.
We're looking for someone who has:
- Previous front line customer service experience.
- Excellent verbal and written communication skills.
- A professional and confident telephone manner.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including experience using Microsoft Office and web-based systems.
- Excellent problem-solving and analytical abilities.
- The ability to remain calm and professional when handling challenging situations.
- A positive, self-motivated approach and willingness to learn.
- A strong focus on customer satisfaction and continuous improvement.