About the role
Customer Service Advisor
Plymouth
Permanent Full Time
£26,228 per annum
Join Our Customer Experience Team at Calor Gas
Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Plymouth. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours
Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.
- Saturday shifts: 9:00am – 1:00pm (on a rota basis)
- Bank Holidays: 9:00am – 5:00pm (on a rota basis)
Key Responsibilities
- Respond to inbound and outbound customer calls, providing timely and effective support.
- Process customer orders and handle account administration with accuracy.
- Promote Calor’s products and services during customer interactions.
- Investigate and resolve customer complaints in line with company policies and service standards.
- Achieve individual and team performance targets and KPIs.
- Collaborate across departments to ensure a smooth and efficient customer experience.
- Contribute ideas and support improvements in service processes and customer satisfaction.
- Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For
- Strong communication and interpersonal skills, with a customer-focused approach.
- A sense of ownership and pride in delivering high-quality work.
- Ability to stay organised and work effectively under pressure.
- Meticulous attention to detail.
- Familiarity with Microsoft Office; experience with SAP is advantageous.
- Comfortable working in a high-volume, fast-paced environment.
What We Offer
- 25 days of annual leave
- Holiday Purchase Scheme
- Private Medical Insurance
- Company Pension Scheme (matched contributions to up to 7.5%)
- Staff Discounts on Calor Gas
- Paid Charity Day