Client Solutions Manager

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

Join our team in Phnom Penh as a Client Solutions Manager and play a pivotal role in providing specialized support for TikTok advertising customers. This is an account management and client solutions role for someone who enjoys campaign optimization, client consulting, and owning the end-to-end customer experience while offering expert guidance.

What You Will Do

• Advise, consult, and help improve clients’ organizational effectiveness.
• Manage existing business customer relationships and onboard new strategic business clients, from introducing features to assisting with campaign creation and optimization.
• Cultivate successful, long-term client relationships.
• Contribute to scalable account management operations for future accounts.
• Provide regular, proactive two-way communication between clients and teams, to ensure strong team representation and set proper client expectations.
• Use client feedback to inform the product and operations teams.
• Resolve client issues efficiently and tactfully, and help implement solutions that prevent future problems.
• Serve as a subject matter expert.
• Manage campaign delivery processes and reporting, either on your own or by assigning tasks to external partner teams.
• Work closely with cross-functional project teams to maintain continuous product knowledge.
• Manage contracts and contract renewals, and work with Finance and customers on invoices and payment collections.

What We Are Looking For

• 1-2 years of proficiency in account management: creating, maintaining, and enhancing customer relationships.
• A Bachelor’s degree or higher, preferably in Business Administration, Economics, Social Sciences, or a similar field.
• Expertise with online advertising, analytics, and social media.
• Outstanding knowledge of trends, markets, and opportunities.
• A positive attitude and a drive to go above and beyond.
• Detail-oriented, with the ability to manage and execute multiple cross-functional projects.
• A structured and analytical mindset.
• Excellent Excel skills.
• Strong communication, time management, and organization skills.
• Excellent communication skills in English, with the ability to communicate efficiently both internally and externally. Fluency in Khmer is an advantage.

What will make us really love you

• You have an eye for detail.
• You are a true team player with a healthy competitive edge.
• You have a positive attitude, including resilience and an ability to grow from adversity.
• You are coachable, with a proven ability to take and apply feedback.
• You engage and communicate with clients in a positive and approachable way.
• You are a proven top performer in your work experience.

Why Join Aleph

• Impact: Own the end-to-end experience for strategic business clients and directly influence product and operations through your feedback.
• Growth: Learn from state-of-the-art workshops that provide the latest insights into digital advertising.
• Team culture: Work in a dynamic, multicultural team within an international company, where you have the freedom to grow and create regardless of your position.
• Market context: Cambodia’s digital economy and social media advertising market are growing quickly, creating strong demand for client-focused advertising expertise.
• Flexibility: A hybrid work model that supports your work-life balance.

Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

#ALEPH